Molly Frances
New York,NY
Summary
Dynamic and results-driven Travel Planner and Manager with over 10 years of experience collaborating with business executives to identify and fulfill project needs. Expertise in navigating complex booking functions across diverse internal and external systems, ensuring seamless travel arrangements that exceed client expectations. Proven ability to cultivate strong relationships with external travel agencies, expediting booking requests and enhancing overall client satisfaction. Committed to contributing to a client-focused team in a fast-paced environment while leveraging a comprehensive skill set to achieve organizational goals and consistently meet deadlines.
Overview
12
12
years of professional experience
Work History
Senior Corporate Travel Manager
The Martin Agency
09.2018 - Current
- Develop and implement corporate travel policies and procedures.
- Manage travel bookings, including flights, accommodations, and transportation for 500+employees. Also manage travel for recruits, talent, and freelancers.
- Negotiate contracts and pricing with travel suppliers to ensure cost-effectiveness.
- Monitor travel expenses and provide regular reports to management.
- Collaborate with HR and department heads to understand travel needs and preferences.
- Stay updated on industry trends and best practices to improve travel efficiency.
- Handle travel-related issues and provide support to employees during their travels.
- Knowledge of billing and tracking platforms to support teams for expense reporting.
- Work direct with vendors
- Manage parent company messaging and policy changes/updates.
Senior Area Director
AuPairCare Intrax International
05.2014 - 09.2022
- Program Manager for 20+ host families and 20+ au pairs in the Central Virginia area. Maintain all monthly Department of State regulations related to contracts with the host families. Train in guidelines that allow for the au pair to be in the United States per Visa regulations. Database management, tracking au pairs participation and attendance at University, record keeping, contract enforcement.
- Securing new host families in to the program in my area, through marketing, current clients and interviews. Maintenance contracts as they come to the end of the program, work with host families to extend contracts with au pairs and or find new au pairs to host and assist with financial details for their program year. Interview prospective host families and conduct reference checks to meet requirements of program. Provide mediation and support families and au pairs. Host engagement events and au pair monthly activities to provide sense of community and support.
- Created and managed execution of business plans to drive retention and repeat hosts resulting in increased business opportunities.
- Initiated company-wide training program to improve operations and reduce turnover.
Founder
House Story
01.2017 - 01.2020
- Created a local house tour event that occurs once a month, the premise to feature houses with stories to tell whether historical, architectural, or family stories. This involves sourcing out homes, meeting monthly with partners, contracting and coordinating with homeowners for dates, number of invitees, researching the history, engaging sponsors for the event, creating events on social media platforms, setting up the ticketing, checking people in at the event, introducing the homeowner and managing the event night of. Our biggest event had over 300 attendees.
Site Director for National Non-Profit
SCRAP RVA
01.2017 - 01.2018
- Hired in January 2017 by national non-profit group SCRAP USA as director to develop a small and struggling Creative Reuse center. When I started SCRAP RVA was only opened on weekends and working in the red. Over the year as director I grew SCRAP RVA into a recognizable brand with an admirable mission that is open five days a week with store hours that accommodate shoppers.
- Worked directly with national director to create new budget and increase and track financial growth weekly and monthly. Worked with my local advisory council to maintain growth, enhance income, develop partnerships that would grow the store and mission. Coordinated with community partners for events, and as vendor at popular art, volunteer and family events. Moved it from 288 square foot studio space into a 1000 square foot storefront, closed a 1200 square foot storage warehouse, organized selling of and integrated the materials from storage into our new storefront. Grew the newsletter and social media reach by 30%. Grew retail sales from $100.00 per month to $4000.00 per month. Developed adult and child education programming/weekly children’s classes and adult classes monthly. Increased our donor base and increased donations by thousands of pounds per month.
Skills
- Project management
- Superb organizational & technical skills Excellent communicator
- Proficient in organizing meetings and events
- Calm under pressure and comfortable in working in nearly any situation I thrive working towards goals, independently and with a team in a strong, communicative, healthy creative environment
- Project management support using Google Suite, Salesforce, Concur, Dropbox, Social Media Platforms, Microsoft Office Suite, CANVA, Adobe
- Travel package documentation
- Travel safety regulations
- Vendor relations
- Operational standards
Timeline
Senior Corporate Travel Manager
The Martin Agency
09.2018 - Current
Founder
House Story
01.2017 - 01.2020
Site Director for National Non-Profit
SCRAP RVA
01.2017 - 01.2018
Senior Area Director
AuPairCare Intrax International
05.2014 - 09.2022