Molly Garner
Winston-Salem,NC
Summary
Results-driven professional with extensive experience at PepsiCo, excelling in conflict resolution and customer service. Proven ability to analyze legal data and enhance onboarding processes, leading to improved compliance and customer satisfaction. Skilled in critical thinking and relationship building, consistently delivering effective solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Conflict Analyst
PepsiCo
Winston-Salem, NC
12.2020 - 05.2021
- Analyzed complex legal data to identify potential conflicts and compliance issues.
- Assisted in developing risk management strategies to mitigate legal exposure.
- Reviewed contracts and agreements for potential conflict of interest scenarios.
- Collaborated with cross-functional teams to address compliance concerns effectively.
Training Assistant
PepsiCo
Winston-Salem, NC
10.2019 - 12.2020
- Assisted in developing training materials for new employees to enhance onboarding process.
- Coordinated logistics for training sessions, ensuring all resources were available and prepared.
- Supported trainers in delivering engaging presentations and hands-on activities.
- Monitored participant progress and provided feedback to improve learning outcomes.
Customer Service Representative
PepsiCo
Winston Salem
06.2018 - 2019
- Resolved customer inquiries and issues efficiently through various communication channels.
- Provided support to team members, enhancing overall customer service effectiveness.
- Adapted quickly to new systems and processes, ensuring seamless service delivery.
- Maintained accurate records of customer interactions, improving data management practices.
Education
No Degree - Business Administration
Appalachian State University
Boone, NC05-2010
High School Diploma -
Pinecrest High School
Southern Pines, NC05-2005
Skills
Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Order processing
- Administrative support
- Customer relationship management (CRM)
- De-escalation techniques
- Quality control
- Customer education
- Product sales
- Product and service solutions
- Assertiveness
- Store maintenance
- Recordkeeping strengths
- Reading comprehension
- Account management
- Service upselling
Timeline
Conflict Analyst
PepsiCo
12.2020 - 05.2021
Training Assistant
PepsiCo
10.2019 - 12.2020
Customer Service Representative
PepsiCo
06.2018 - 2019
No Degree - Business Administration
Appalachian State University
High School Diploma -
Pinecrest High School