Molly Gibbs
Chattanooga,TN
Summary
Launched career in the beauty industry at age 17 in 1995. Completed specialized training in film and special effects at Cinema Secrets in Burbank, California. Secured esthetician license in 1996 and embarked on a journey as a makeup artist. Progressed to management roles within top-tier beauty brands. Drove team success by consistently exceeding sales goals. Achieved cosmetology certification in 2005 and moved to San Diego, California. Cultivated a dedicated clientele and established a successful salon in 2008. Managed family relocation to Chattanooga, TN in 2017 for husband's employment. Dedicated a year to family integration before resuming hair services in 2018. Capitalized on extensive industry experience to build a thriving clientele by 2020. Re-entered entrepreneurship within the beauty sector. Aspired to pivot back into sales and educational roles that align with personal passions. Ready to engage with Oribe brand, known for its excellence and admired reputation.
Overview
28
28
years of professional experience
1
1
Certification
Work History
hair stylist
Palm Era
chattanooga, tn
01.2017 - Current
- Delivered personalized hair consultations to enhance client satisfaction and loyalty.
- Executed a wide range of hairstyling techniques, ensuring quality and consistency in services.
- Mentored junior stylists on advanced styling methods and customer service best practices.
- Developed innovative hair care treatments tailored to individual client needs, improving service offerings.
- Provided ongoing education to clients about hair maintenance, promoting long-term relationships and repeat business.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Salon owner/hairstylist
Lady Rox
encinitas, ca
01.2008 - 01.2017
- Managed daily salon operations, ensuring exceptional client service and satisfaction.
- Developed and implemented marketing strategies to increase clientele and brand visibility.
- Oversaw inventory management, optimizing product selection and minimizing waste.
- Trained and mentored staff on customer service excellence and technical skills.
- Established strong vendor relationships for sourcing high-quality beauty products.
- Analyzed financial performance, identifying areas for cost reduction and revenue growth.
- Conducted regular staff meetings to foster communication, collaboration, and continuous improvement initiatives.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
- Educated customers on products to maximize benefits.
Hairstylist
Vanity Salon
Solana beach, ca
01.2005 - 01.2008
account manager
prescriptive
santa ana, ca
01.2000 - 01.2005
- Formulated strategic account plans to strengthen client relationships and ensure retention.
- Monitored account performance metrics, implementing corrective actions as needed
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
sales
Lancome
brea, ca
01.1998 - 01.2000
- Boosted sales efficiency by streamlining processes and implementing new sales operations strategies.
- Developed strategies to improve sales and retention of customers, boosting sales Number%.
- Increased sales revenue by implementing effective sales strategies and optimizing operations.
- Educated clients on product benefits, application techniques, and skincare routines.
- Demonstrated product usage through interactive beauty tutorials to drive sales engagement.
- Assisted in visual merchandising to maintain an appealing and organized display of products.
- Collaborated with team members to achieve monthly sales targets and promotions effectively.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
Education
No Degree - Special Effects Makeup For Film
Cinema Secrets
Burbank, CAEsthetician - Esesthetician
Citrus College
Glendora, CACosmetology - Cosmetology
Cosmetology
Upland, CA2005
Skills
- Planning and execution
- Strategic planning
- Business growth and retention
- Business management
- Staffing
- Social media promotion
- Financial management
- Artistic flair
- Business development
- Branding expertise
- Salon operations
- Creativity
- Teamwork and collaboration
- Customer service
- Reliability
- Excellent communication
- Customer satisfaction
- Relationship building
- Microsoft office
- Willing to travel
- Self motivation
- Goal setting
- Professionalism
- Project management
- Budgeting and forecasting
- Product sales
Certification
- Cosmetology school 01/2005
- Esthetician license 01/1996
Timeline
hair stylist
Palm Era
01.2017 - Current
Salon owner/hairstylist
Lady Rox
01.2008 - 01.2017
Hairstylist
Vanity Salon
01.2005 - 01.2008
account manager
prescriptive
01.2000 - 01.2005
sales
Lancome
01.1998 - 01.2000
No Degree - Special Effects Makeup For Film
Cinema Secrets
Esthetician - Esesthetician
Citrus College
Cosmetology - Cosmetology
Cosmetology