Molly Graves
West Seneca,NY
Summary
Accomplished Produce/Store Coordinator with a proven track record at Wegmans, enhancing customer satisfaction and store efficiency through expert problem-solving and effective communication. Skilled in team leadership and time management, successfully mentored associates and exceeded sales goals. Demonstrated flexibility and collaboration, ensuring high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Produce/Store Coordinator
Wegmans
Depew, NY
06.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Given tasks, goals, and events to oversee, and ensure smooth operation.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness and inadequate stock levels.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
Produce Customer Service
Wegmans
Depew, NY
06.2022 - 06.2024
- Inspected products for quality assurance prior to stocking shelves.
- Participated in inventory counts, verifying stock levels and identifying discrepancies.
- Enhanced time management skills to prioritize tasks effectively.
- Collaborated with team members to ensure efficient and effective customer service.
- Implemented food safety protocols and conducted cleaning to meet standards.
- Managed knowledge-based-sales for produce department where I helped develop other employees in sampling skills and product knowledge.
- Gathered sales data from previous years on specific products to develop sales projections and goals then presented this information weekly to managerial staff in meetings.
Cashier
Wegmans
Depew, NY
09.2021 - 06.2022
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Managed cash, checks, and credit card transactions accurately.
- Promptly took care of customer needs and provided incredible customer service.
Education
High School Diploma -
West Seneca East Senior
West Seneca, NY06-2023
Some College (No Degree) - Applied Mathematics
SUNY At Buffalo
Buffalo, NYSkills
- Effective Communication
- Problem-solving
- Team building and leadership
- Time management
- Flexibility
- Collaboration
Affiliations
- Violin player in University at Buffalo Symphony Orchestra
Timeline
Produce/Store Coordinator
Wegmans
06.2024 - Current
Produce Customer Service
Wegmans
06.2022 - 06.2024
Cashier
Wegmans
09.2021 - 06.2022
High School Diploma -
West Seneca East Senior
Some College (No Degree) - Applied Mathematics
SUNY At Buffalo