Molly Harris
Chesterfield
Summary
Dynamic customer service professional with over 20 years of experience.
Overview
21
21
years of professional experience
Work History
Personal Curbside Shopper
Meijer
05.2022 - Current
- Assists customers with online orders, ensuring accurate and timely order fulfillment.
- Selects and gathered merchandise based on customer preferences, maintaining high service standards.
- Collaborates with team members to streamline order picking processes for efficiency.
- Utilizes handheld devices and computer systems to track inventory levels and ensure product availability.
- Communicates effectively with customers regarding substitutions and order changes to enhance satisfaction.
- Trains new employees on best practices for order selection and customer interaction techniques.
- Places completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balances multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Manages high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
Casino Cage Cashier and Chip Banker
Harrah's Hoosier Park Racing and Casino
05.2012 - 02.2022
- Processed customer transactions efficiently using cash and gaming chip handling procedures, Processed jackpot payouts to gaming attendants for the casino floor, Processed and filled chip order requests for live gaming tables. Assisted in balancing 12 ticket redemption machines for the gaming floor.
- Ensured compliance with gaming regulations and internal policies.
- Assisted in training new staff on operational procedures and system usage.
- Resolved customer inquiries and disputes promptly to enhance satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a comprehensive understanding of gaming regulations and casino policies, ensuring full compliance during all transactions.
- Maintained a secure work environment by adhering to strict company policies and regulations regarding cash handling and transaction documentation.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
Cashier and Retail Associate
Cracker Barrel Old Country Store
03.2011 - 05.2012
- Processed customer transactions efficiently using POS systems,for restaurant checks and gift shop purchases.
- Assisted customers with inquiries, providing service and support with in- store and to- go restaurant orders.
- Managed cash drawer accuracy and reconciled discrepancies daily.
Bank Teller and Customer Service Representative
First Merchants Bank
05.2005 - 08.2010
- Executed customer transaction processing with precision, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries. Opened new checking,savings,money market accounts and certificates of deposit.
- Maintained compliance with banking regulations, safeguarding sensitive information and preventing fraud.
Education
High School Diploma -
Highland High School
Anderson,INSkills
*Can quickly learn and adapt to any computer programs used in a retail/customer service/inventory/record-keeping capacity
*Years of experience with high volume cash handling, payment systems,paperwork,computer input and working in high energy environments
*Posesses multitasking skills
*Hard -working and dependable
Timeline
Personal Curbside Shopper
Meijer
05.2022 - Current
Casino Cage Cashier and Chip Banker
Harrah's Hoosier Park Racing and Casino
05.2012 - 02.2022
Cashier and Retail Associate
Cracker Barrel Old Country Store
03.2011 - 05.2012
Bank Teller and Customer Service Representative
First Merchants Bank
05.2005 - 08.2010
High School Diploma -
Highland High School