Molly Holland

• Successfully managing multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Delivering exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitoring progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Coordinating with cross-functional teams to resolve project issues and mitigate risks.

Showroom Manager Dec 2016 – July 2020
Showroom Assistant Sept 2014 – Nov 2016

• Dedicated design consultant for homeowners, retail partners and the design community; maintained visitor database in CRM.
• Coordinated overall improvements and maintenance of three national showroom locations.
• Collaborated with multidisciplinary teams to provide comprehensive design solutions for complex projects.
• Delivered visually appealing designs within tight deadlines, ensuring timely completion of projects for the Commerical sale team.
• Managed and continually updated multiple commercial sales programs.
• Conducted market research to identify emerging trends.
• Improved overall efficiency by developing templates and standardizing documentation for common tasks.
• Point of contact for all general marketing inquiries phone, email and web based.
• Continually updated job processes for efficiency and prioritized tasks.

• I served on the board for the American Society of Interior Designers, PA West Chapter. This was a voluntary position that was voted on by the chapter members.
• Oversaw the chapter's website copy and social media platforms.
• Enhanced brand visibility by developing and executing strategic communication plans with the board.
• Streamlined internal communication processes for improved chapter engagement.
• Coordinated and directed public relations activities to align with corporate strategic goals.
• Attended local monthly board meetings and national board training.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Provided sales and customer service assistance to walk-in traffic, both residential and commerical.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Followed up with manufacturers on client orders to track and expedite when needed.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.

• Volunteered with two other designers to design a room in the 2018 Show House.
• Worked with local vendors to secure furnishings.
• Attended the opening night party and staffed our room during tour hours.