Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Hopkins

Jackson Township,NJ

Summary

Dynamic Office Manager with a proven track record at Freehold Movers, excelling in customer relationship management and workflow optimization. Skilled in data analysis and promotional strategy, I successfully enhanced customer satisfaction and streamlined operations, training staff to deliver exceptional service and achieve operational goals.

Overview

10
10
years of professional experience

Work History

Office Manager

Freehold Movers
Jackson, NJ
07.2019 - Current
  • Managed daily office operations and ensured efficient workflow across departments.
  • Scheduled and confirmed appointments.

  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
  • Analyzed pricing data to ensure competitive positioning in the market.
  • Assisted in the development of promotional pricing strategies for seasonal campaigns.
  • Answered customer questions to maintain high satisfaction levels.
  • Trained and mentored staff on customer service best practices and company policies.

Assistant Manager

Cosmetic Company
Jackson, NJ
07.2015 - 07.2019
  • Assisted in managing daily operations of cosmetic retail environment.
  • Coordinated employee schedules and ensured adequate staffing levels.
  • Implemented visual merchandising strategies to enhance product displays.
  • Trained new staff on customer service protocols and product knowledge.
  • Resolved customer inquiries and complaints to improve satisfaction levels.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with team members to achieve sales targets and operational goals.
  • Implemented quality control measures to uphold company standards.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

Jackson Memorial Highschool
Jackson,NJ
06-2012

Skills

  • Office administration
  • Time management
  • Customer relationship management
  • Workflow optimization
  • Data analysis
  • Promotional strategy
  • Schedule coordination

Timeline

Office Manager

Freehold Movers
07.2019 - Current

Assistant Manager

Cosmetic Company
07.2015 - 07.2019

High School Diploma -

Jackson Memorial Highschool

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