Summary
Overview
Work History
Education
Skills
Timeline
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Rolena Jacobs

Wilmington,NC

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Movie Theater Employee

Regal Cinemas
Wilmington, NC
09.2024 - Current
  • Resolved customer complaints in a professional manner while maintaining company standards of quality service.
  • Managed cash register transactions accurately and efficiently.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.

Animal Care Assistant

Southeastern Veterinary Hospital
Lumberton, NC
05.2024 - 08.2025
  • Developed positive relationships with volunteers and other staff members whilst promoting a team-oriented work environment.
  • Performed administrative duties such as scheduling appointments and filing paperwork.
  • Recorded data related to animal behaviour, diet, weight, health into an electronic database.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Team Member

Aramark
Wilmington , NC
01.2023 - 02.2024
  • Collaborated with team members to maximize productivity and efficiency.
  • Provided customer service support to ensure satisfaction.
  • Resolved customer issues promptly in a professional manner.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Answered phone calls regarding inquiries about products or services.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.

Receptionist/Assistant Secretary

Roger's Tire Company
Lumberton , NC
03.2020 - 08.2021
  • Organized filing system for easy retrieval of documents.
  • Handled confidential information with discretion and professionalism.
  • Answered incoming calls and routed to appropriate personnel.
  • Processed customer payments in accordance with company policy.
  • Prepared documents such as invoices, reports, memos, letters, financial statements.
  • Responded to customer inquiries via phone or email promptly and courteously.
  • Scheduled appointments for clients and ensured accuracy of information.
  • Handled cash with high accuracy and reconciled accounts weekly to identify discrepancies.
  • Displayed professional standards at reception desk to impress visitors.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

Bachelor of Science - Geoscience

University of North Carolina At Wilmington
Wilmington, NC
05-2026

Skills

  • Research skills
  • Scheduling flexibility
  • Time management
  • Patience and empathy
  • Cash handling proficiency
  • Strong work ethic
  • Excellent customer service
  • Cleanliness maintenance
  • Point of sale systems
  • Physical stamina
  • Technology use
  • Problem-solving aptitude
  • Professionalism
  • Relationship building
  • Self motivation

Timeline

Movie Theater Employee

Regal Cinemas
09.2024 - Current

Animal Care Assistant

Southeastern Veterinary Hospital
05.2024 - 08.2025

Team Member

Aramark
01.2023 - 02.2024

Receptionist/Assistant Secretary

Roger's Tire Company
03.2020 - 08.2021

Bachelor of Science - Geoscience

University of North Carolina At Wilmington

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