Molly J. Ondich
Parma,OH
Summary
Customer Success Manager with proven expertise in relationship building and complex problem-solving. Drives post-sale value for strategic accounts by collaborating with Sales, Marketing, and Operations. Acts as the primary escalation point to ensure comprehensive customer support across all interactions.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
National Safety Apparel
Cleveland, USA
02.2025 - Current
- Owned post-sales strategy for 11 strategic accounts generating $ M+ in annual revenue, serving as primary point of contact for escalations and expansion discussions.
- Coordinate with Sales, Marketing, and Operations to resolve problems and provide complete support for accounts.
- Established and maintained strong, trust-based relationships with key stakeholders at each account.
Customer Experience Specialist
National Safety Apparel
Cleveland, USA
10.2023 - 02.2025
- Collaborated cross-functionally to improve customer service initiatives.
- Collaborated with sales team to ensure accurate order processing and fulfillment.
- Facilitated customer inquiries through phone, email, and chat support.
Waitress
Fricker’s
Bowling Green, USA
02.2022 - 07.2023
- Provided exceptional service, fostered a welcoming dining atmosphere, and enhancing customer satisfaction.
- Processed financial transactions, engaged with customers, and upheld cleanliness standards in dining area.
- Onboarded 15+ new hires in customer service, point-of-sale system (POS), and safety procedures, ensuring a knowledgeable team.
Intervention Specialist
Swanton Elementary
Swanton, USA
08.2021 - 04.2022
- Educator who provided personalized support and accommodations to individuals with diverse learning needs, fostered an inclusive and nurturing environment for their academic and personal growth.
- Developed and delivered tailored lesson plans across curriculum, graded classwork, conducted on-the-spot assessments for 3 hours daily, and provided constructive feedback to classroom teachers.
- Facilitated 8 parent-teacher conferences to discuss student progress and strategies for a caseload of students from kindergarten to grade 4.
- Actively participated alongside a total of 6 IEP meetings revolving around a diverse pool of student profiles, ranging from 1st to 4th grade.
- Fostered student engagement by cultivating connections and rapport, while tracking and recording student progress to update parents and school administration.
Athletic Assistant
Perry Field House
Bowling Green, USA
01.2021 - 01.2022
- Managed logistics for interscholastic athletic events, ensuring timely execution and participant satisfaction.
- Coordinated team logistics and ensured smooth operation of sports events, enhancing athlete experience and engagement.
- Assisted athletic directors and coaching staff with administrative tasks, facilitating effective program management.
- Ordered and maintained all recreational equipment to facilitate collegiate sports.
Education
Master of Business Administration (MBA) -
Bowling Green State University
Bowling Green, OH08.2023
Bachelor of Science in Education - Intervention Specialist
Bowling Green State University
Bowling Green, OH12.2021
Timeline
Customer Success Manager
National Safety Apparel
02.2025 - Current
Customer Experience Specialist
National Safety Apparel
10.2023 - 02.2025
Waitress
Fricker’s
02.2022 - 07.2023
Intervention Specialist
Swanton Elementary
08.2021 - 04.2022
Athletic Assistant
Perry Field House
01.2021 - 01.2022
Master of Business Administration (MBA) -
Bowling Green State University
Bachelor of Science in Education - Intervention Specialist
Bowling Green State University