Molly Koostra
Sunset Valley
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
FedEx Delivery Driver
Dash Delivery
08.2025 - 05.2026
- Communicated effectively with customers to ensure satisfaction and address concerns promptly.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Front Desk Sales Associate
Donation Warehouse
03.2024 - 01.2025
- Collaborated with team members to create visually appealing showroom displays.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
MATERIAL HANDLER
FedEx Express
08.2023 - 01.2024
- Collaborated with team members to optimize workflow and improve productivity in fast paced environment.
- Implemented process improvements that reduced handling time and increased overall efficiency.
- Packed items into appropriate containers for shipment.
BARISTA/ASSISTANT MANAGER
City Brew Coffee
06.2021 - 05.2023
- Operated espresso machines and grinders efficiently, ensuring consistent beverage quality.
- Maintained cleanliness and organization of coffee station and dining area to enhance guest experience.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed scheduling processes to optimize resource allocation and meet business demands.
LINE COOK, PREP COOK, DISHWASHER, BARISTA
Cafe Dolce
06.2020 - 11.2020
- Maintained cleanliness and organization of kitchen stations, adhering to health and safety regulations.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
SERVER
Amc Dine-In Theater
11.2019 - 03.2020
- Managed multiple theatre seatings efficiently, prioritizing guest needs during peak hours.
- Assisted in training new servers on menu knowledge and service techniques.
- Handled cash and processed transactions accurately using POS systems.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Great Falls High School
Great Falls, MT06-2017
Skills
- Enthusiastic
- Hard Working & Strong Initiative
- Quick Learner
- Problem Solver
- Money Handling
- Management Experience
- Shift scheduling
- Inventory management
- Teamwork and collaboration
- Effective communication
Timeline
FedEx Delivery Driver
Dash Delivery
08.2025 - 05.2026
Front Desk Sales Associate
Donation Warehouse
03.2024 - 01.2025
MATERIAL HANDLER
FedEx Express
08.2023 - 01.2024
BARISTA/ASSISTANT MANAGER
City Brew Coffee
06.2021 - 05.2023
LINE COOK, PREP COOK, DISHWASHER, BARISTA
Cafe Dolce
06.2020 - 11.2020
SERVER
Amc Dine-In Theater
11.2019 - 03.2020
High School Diploma -
Great Falls High School