Molly Lawrence
Customer Service Representative
Bishop,CA
Summary
Experienced in assisting the public in emergency and non-emergency situations, including crisis management and resource allocation. Proficient at providing information about health and human resources, geographical directions and road conditions, and ensure a positive customer experience through clear communication, active listening, and problem-solving skills, while maintaining a high level of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Public Safety Dispatcher
Bishop Police Department
04.2011 - 06.2024
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Managed event logistics and operations.
- Operated front lobby for cash, check, and credit card transactions with excellent accuracy levels.
- Planned, designed, and scheduled phases for large projects.
Package Handler
FedEx:Ground
10.2009 - 01.2010
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Certified Hyperbaric Technician
Hyperbaric Centers of California, Inc.
04.2007 - 10.2009
- Educated patients on the benefits, risks, and expectations associated with hyperbaric oxygen therapy to promote informed decisionmaking.
- Facilitated efficient transitions between therapy sessions by thoroughly cleaning and preparing chambers according to established protocols.
- Collaborated with medical staff to develop individualized treatment plans for patients receiving hyperbaric oxygen therapy.
- Provided comprehensive patient care by assisting with wound care procedures and other adjunct therapies in conjunction with hyperbaric treatments.
Education
Associate of Science - Commercial Diving Advanced Dive Medicine
National Polytechnic College of Science
Los Angeles08-2006
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
- Typing speed
- Records management
- Technical aptitude
- Stress tolerance
- Teamwork
- Prioritizing situations
- Problem-solving abilities
- Multitasking
Timeline
Public Safety Dispatcher
Bishop Police Department
04.2011 - 06.2024
Package Handler
FedEx:Ground
10.2009 - 01.2010
Certified Hyperbaric Technician
Hyperbaric Centers of California, Inc.
04.2007 - 10.2009
Associate of Science - Commercial Diving Advanced Dive Medicine
National Polytechnic College of Science
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