Molly Mace
Cape Coral,FL
Summary
Licensed Personal Lines insurance professional with a strong background in sales and customer service, actively transitioning into the insurance industry. Experienced in a hybrid remote environment, managing client communications, follow-ups, and lead conversion with a focus on relationship-building and retention. Recognized for exceeding sales targets, leveraging CRM systems, and delivering personalized solutions that enhance client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative (Hybrid)
Optimal Wellness Medical Spa
Cape Coral, FL
11.2023 - Current
- Managed warm lead follow-up and client outreach in a hybrid remote setting, scheduling consultations and converting interest into booked services through strong relationship-building and needs-based selling. Consistently meeting monthly sales goals.
- Negotiated pricing and terms of sales and service agreements, securing beneficial outcomes for clients and the business.
- Cultivated strong client relationships, driving repeat business and generating positive referrals.
- Collaborated with medical professionals to deliver precise information about treatments and outcomes, enhancing client trust.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Studio Manager
Club Pilates
Fort Myers, Florida
03.2021 - 10.2023
- Coordinated daily studio operations, managing scheduling, staff assignments, and customer interactions to ensure seamless functionality.
- Achieved or exceeded sales targets for memberships, retail products, and class packages.
- Monitored adherence to studio policies and procedures, ensuring staff delivered high-quality customer service.
- Fostered collaboration among staff, creating a positive work environment that enhanced creativity and productivity.
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions.
Front Desk Manager
Gulf Coast Fitness
Cape Coral, Florida
02.2019 - 03.2021
- Trained and supported front desk staff to deliver exceptional customer service and enhance member satisfaction.
- Ensure smooth communication between the front desk and other departments (e.g., trainers, management, maintenance).
- Promoted gym events and classes through social media, newsletters, and flyers to increase member engagement and participation.
- Resolved membership issues, cancellations, and billing disputes, escalating complex cases to management for timely resolution.
Front Desk Sales Associate
Gulf Coast Fitness
Cape Coral, Florida
08.2018 - 02.2019
- Enhanced customer satisfaction by delivering exceptional front desk service and promptly addressing inquiries.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Handled cash transactions accurately, ensuring accountability for all financial exchanges at front desk.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL05-2017
Skills
- Sales negotiation
- Customer relationship management
- CRM software utilization
- CRM proficiency
- Client account management
- Product and service knowledge
- Relationship management
- Interpersonal communication skills
Certification
- 20-44 Personal Lines License
Timeline
Sales Representative (Hybrid)
Optimal Wellness Medical Spa
11.2023 - Current
Studio Manager
Club Pilates
03.2021 - 10.2023
Front Desk Manager
Gulf Coast Fitness
02.2019 - 03.2021
Front Desk Sales Associate
Gulf Coast Fitness
08.2018 - 02.2019
High School Diploma -
Cape Coral High School