Molly Marino
White Lake
Summary
Dynamic professional with extensive customer service experience at University of Michigan Medicine, excelling in patient communication and cultural sensitivity. Proven ability to enhance guest experiences through effective time management and a positive attitude. Skilled in navigating fast-paced environments, ensuring smooth operations, and fostering welcoming atmospheres.
Overview
5
5
years of professional experience
Work History
HOPE Ambassador
University of Michigan Medicine
Ann Arbor
01.2026 - Current
- Collaborate with clinical and administrative staff to maintain smooth patient flow and foster a welcoming, supportive care environment.
- Provide wayfinding support and address questions or concerns, helping to alleviate stress during visits.
- Greet patients and families, assisting them in navigating hospital and clinic spaces to enhance their visit experience.
Wait Staff/Server
Buffalo Wild Wings
Ann Arbor
08.2024 - Current
- Deliver exceptional customer service by greeting guests promptly, taking orders accurately, and ensuring a memorable dining experience.
- Coordinate service for multiple tables in fast-paced environment, delivering timely service and attentive support to guest needs.
- Educate guests on menu items, including wings, sauces, and drink pairings, enhancing their selections and successfully upselling items.
- Process cash and card transactions with accuracy and efficiency, ensuring a smooth payment experience for guests.
Beverage Cart Girl (Seasonal)
Indian Springs Golf Course
White Lake
06.2024 - Current
- Provided exceptional customer service to golfers by delivering beverages and snacks directly on the course.
- Engaged with customers in a positive and friendly manner to enhance their golfing experience.
- Operated the beverage cart safely across the golf course.
- Handled cash and credit card transactions accurately with point-of-sale system, ensuring balanced sales at end of each shift.
- Ensured cleanliness and presentation of beverage cart to attract customers and maintain service standards.
Brand Ambassador
Bluewater Technologies
Detroit
05.2024 - 08.2024
- Engaged visitors for Remix Detroit brand, creating a welcoming atmosphere that enhanced their overall experience.
- Led guided tours of interactive music and light experience, sharing insights on installations and creative process to deepen visitor understanding.
- Responded to guests' inquiries about the exhibit and its features, ensuring clarity and enhancing their enjoyment.
Coach
MICHIGAN JAGUARS FC
Novi
06.2021 - 06.2023
- Developed and led age-appropriate soccer practices to enhance fundamental skills in dribbling, passing, shooting, and teamwork.
- Supervised practices and scrimmages, ensuring participant safety and fostering a positive environment.
Education
Public Health -
University of Michigan
Ann Arbor04-2028
High School -
Lakeland High School
White Lake, MI05-2024
Skills
- Health education
- Patient communication
- Community engagement
- Customer service
- Time management
- Cultural sensitivity
Timeline
HOPE Ambassador
University of Michigan Medicine
01.2026 - Current
Wait Staff/Server
Buffalo Wild Wings
08.2024 - Current
Beverage Cart Girl (Seasonal)
Indian Springs Golf Course
06.2024 - Current
Brand Ambassador
Bluewater Technologies
05.2024 - 08.2024
Coach
MICHIGAN JAGUARS FC
06.2021 - 06.2023
Public Health -
University of Michigan
High School -
Lakeland High School