Molly Mason
Hopkins,MN
Summary
Service-focused professional with experience in customer service, criminal justice, case management, and staff training. Strengths include client engagement, conflict resolution, and risk assessment. Proven ability to support operations through cross-functional collaboration in fast-paced, sensitive environments.
Overview
5
5
years of post-secondary education
18
18
years of professional experience
Work History
Server
Station Pizzeria
Minnetonka, Minnesota
07.2022 - Current
- Deliver high-quality, attentive service in a fast-paced, high-volume restaurant environment.
- Accurately enter and process orders across multiple channels using POS systems.
- Coordinate with kitchen, bar, and service staff to ensure accurate order fulfillment.
- Train new team members on service standards, menu knowledge, order flow, and POS systems.
Server
Chili's Bar and Grill
Plymouth, Minnesota
11.2019 - 07.2022
- Demonstrated menu knowledge by recommending food and beverage pairings and upselling featured items.
- Managed multiple tables simultaneously while maintaining accuracy, efficiency, and attention to detail.
- Maintained cleanliness and organization of dining and service areas in compliance with health and safety standards.
Probation Officer-Hennepin County
Department Of Community Corrections
Minneapolis, Minnesota
08.2012 - 08.2019
- Supervised a caseload of high-risk offenders in accordance with supervision standards and case plans, including fulfillment of court ordered requirements.
- Conducted clinical interviews and assessments using validated tools to determine client risks, needs, and supervision levels.
- Prepared investigative reports and court documentation with recommendations for sanctions, treatment, evaluations, and programming.
- Collaborated with diverse stakeholders to improve service delivery for clients.
- Facilitated referrals to support services for crime victims, improving access to critical community resources.
- Maintained case files, notes, and electronic databases for accuracy and accessibility.
Intern-Office of Special Investigations
Minnesota Department Of Corrections
Saint Paul, Minnesota
01.2011 - 05.2011
- Documented intelligence related to sex offenders to support risk assessment and public safety.
- Retrieved investigative data from electronic databases to support case development.
- Coordinated surveillance operations to support suspect identification and apprehension.
Intern-Victim/Witness Services Program
Benton County Attorney's Office
Foley, Minnesota
01.2009 - 05.2009
- Supported crime victims and witnesses throughout criminal justice case processing.
- Explained legal rights and coordinated referrals to victim support services.
- Developed and maintained client and service records, ensuring accuracy and compliance with confidentiality standards.
Education
Master of Science - Criminal Justice
Saint Cloud State University
Saint Cloud, MN 09.2009 - 05.2011
Bachelor of Arts - Criminal Justice
Saint Cloud State University
Saint Cloud, MN 09.2005 - 05.2009
Timeline
Server
Station Pizzeria
07.2022 - Current
Server
Chili's Bar and Grill
11.2019 - 07.2022
Probation Officer-Hennepin County
Department Of Community Corrections
08.2012 - 08.2019
Intern-Office of Special Investigations
Minnesota Department Of Corrections
01.2011 - 05.2011
Master of Science - Criminal Justice
Saint Cloud State University
09.2009 - 05.2011
Intern-Victim/Witness Services Program
Benton County Attorney's Office
01.2009 - 05.2009
Bachelor of Arts - Criminal Justice
Saint Cloud State University
09.2005 - 05.2009