MOLLY MASSIE
Austin,TX
Summary
Licensed cosmetologist and experienced customer service professional with over five years of hands-on experience building strong client relationships in fast-paced, people-focused environments. Skilled in communication, sales, and client retention with a proven ability to create welcoming, organized, and efficient experiences. Seeking to transition into an apartment leasing role where interpersonal, sales, and customer satisfaction skills can drive resident engagement and leasing success.
Overview
9
9
years of professional experience
Work History
Hair Stylist
Urban Betty Salon
01.2020 - Current
- Provide personalized hair services, delivering high-quality results and maintaining strong repeat client relationships.
- Manage appointment scheduling, product recommendations, and follow-up communications to ensure client satisfaction.
- Consistently exceed retail and rebooking goals through attentive service and strong product knowledge.
- Collaborate with front desk and salon team to maintain an efficient, welcoming, and professional atmosphere.
Receptionist & Apprentice
Black Orchid Salon
05.2019 - 01.2020
- Scheduled and confirmed client appointments, managed salon calendar, and handled client check-in/out procedures.
- Assisted stylists with services, ensuring efficient workflow and excellent customer experiences.
Hostess
Zoe’s Kitchen
07.2017 - 07.2018
- Welcomed and seated guests, provided friendly and efficient service in a busy restaurant setting.
- Supported team members to maintain smooth service and a positive dining atmosphere.
Sales Associate
Tylers
11.2016 - 04.2017
- Assisted customers with product selection and purchases, contributing to strong sales performance.
- Maintained merchandise displays and ensured a clean, organized sales floor.
Education
Cosmetology Program Graduate - undefined
Aveda Institute
Austin, TX09.2019
High School Diploma - undefined
Carroll Senior High School
Southlake, TX06.2018
Skills
- Client Relationship Management
- Sales & Upselling Techniques
- Appointment Scheduling & Coordination
- Communication & Active Listening
- Problem Solving & Conflict Resolution
- Organization & Time Management
- Adaptable & Professional
ADDITIONAL
- Licensed Cosmetologist, State of Texas
- Proficient in American Sign Language (basic conversational)
- Social Media: @mollymooncuts
Timeline
Hair Stylist
Urban Betty Salon
01.2020 - Current
Receptionist & Apprentice
Black Orchid Salon
05.2019 - 01.2020
Hostess
Zoe’s Kitchen
07.2017 - 07.2018
Sales Associate
Tylers
11.2016 - 04.2017
Cosmetology Program Graduate - undefined
Aveda Institute
High School Diploma - undefined
Carroll Senior High School