Molly Matic
Pueblo,CO
Summary
Outgoing barista and bookseller at Barnes & Noble, recognized for exceptional customer service, efficient beverage preparation, and minimizing food waste. Expert in cash handling and inventory management, fostering a loyal customer base through personalized interactions. Proven ability to multitask and maintain high standards of cleanliness, contributing to a positive team environment and maximizing store efficiency.
Overview
4
4
years of professional experience
Work History
Barista/Bookseller
Barnes & Noble
Pueblo, CO
05.2022 - Current
- Prepared high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce waste.
- Recovered sales floor by shelving books and merchandising specialty products.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Facilitated a robust children's section by selecting age-appropriate titles and creating engaging activities during storytime sessions.
- Fostered loyal customer base by remembering regulars' names, orders, and preferences, making them feel valued.
- Maximized store efficiency by cross-training as a barista and a bookseller, allowing for seamless shift coverage.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Operated espresso machines and brewing equipment to ensure optimal performance and quality control.
Education
English
Colorado State University Pueblo
Pueblo, CO12.2027
Skills
- Time management
- Cash handling
- Opening and closing duties
- Attention to detail
- Exceptional customer service
- Safe food handling
- Up-selling
- Beverage preparation
- Quick and efficient
- Friendly, outgoing, and enthusiastic team player
- Multitasking
Accomplishments
- Author of “Queen Bee,” published in Tempered Steel in 2024.
- Author of “As Above, So Below,” published in Tempered Steel in 2025.
- Promoted to cafe membership coach for exceptional performance.
Timeline
Barista/Bookseller
Barnes & Noble
05.2022 - Current
English
Colorado State University Pueblo