Molly Middel
Joliet
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Maintenance-Tech, Inc. Proven ability to enhance operational efficiency and foster client loyalty through customized solutions. Skilled in cash handling and problem-solving, consistently delivering exceptional results in fast-paced environments. Committed to maintaining high standards of service and collaboration.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Member
Maintenance-Tech, Inc.
02.2017 - Current
- Assisted team in daily operations, ensuring efficient workflow and task completion.
- Learned safety protocols and operational procedures to maintain workplace standards.
- Collaborated with colleagues to enhance team communication and efficiency.
- Supervised daily dispatch operations, ensuring efficient routing and timely repairs.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Developed accurate quotes by analyzing client specifications and project requirements.
- Improved efficiency within the team by establishing standardized templates for common scenarios.
- Developed customized solutions for clients based on their specific needs, resulting in increased customer loyalty and repeat business.
Server
Biaggi's Ristorante Italiano
07.2015 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently in fast-paced dining environment.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Set up and dismantled banquet areas, maintaining cleanliness and organization throughout events.
- Served food and beverages at high-profile events, ensuring guest satisfaction and timely service.
Bartender
Cheeseburger In Paradise
10.2003 - 11.2013
- Crafted and served high-quality cocktails in fast-paced environment.
- Developed extensive knowledge of beverage menus and pairings.
- Trained and mentored junior bartenders on service standards.
- Resolved customer inquiries and complaints, fostering positive experiences.
- Maintained cleanliness and organization of bar area for safety compliance.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Parks, Recreation, And Tourism Resources
Michigan State University
East Lansing, MISkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
Certification
BASSET
ServSafe Managers Certificate
Timeline
Team Member
Maintenance-Tech, Inc.
02.2017 - Current
Server
Biaggi's Ristorante Italiano
07.2015 - Current
Bartender
Cheeseburger In Paradise
10.2003 - 11.2013
Bachelor of Science - Parks, Recreation, And Tourism Resources
Michigan State University