Molly Myers
Cresson,PA
Summary
Dynamic and results-oriented professional with a proven track record at Sheetz, adept at enhancing customer relationships and boosting sales through effective engagement and complaint handling. Excelled in team leadership and time management, significantly contributing to team success and operational efficiency. Skilled in customer care and adept at fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Salesperson/Supervisor
Sheetz
08.2020 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ringing customer sales and making change, completing our end of day procedures.
Team Member
Dairy Queen Grill & Chill
07.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Penn Cambria High School
Cresson, PA06-2021
Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Complaint Handling
- Team Leadership
- Time Management
Timeline
Salesperson/Supervisor
Sheetz
08.2020 - Current
Team Member
Dairy Queen Grill & Chill
07.2019 - 08.2020
Penn Cambria High School
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