Molly Nocella
Clayton
Summary
Results-oriented Sales Professional with a strong background in client relationship management and CRM pipeline maintenance. Specializes in lead qualification, appointment scheduling, and coordinating sales documentation. Communicates effectively, streamlines processes, and contributes to revenue growth through strategic support of sales initiatives.
Overview
2
2
years of post-secondary education
20
20
years of professional experience
Work History
Dream Home Consultant
Red Door Homes
Clayton
01.2026 - Current
- Consulted with clients to identify home design preferences and needs.
- Developed customized home plans and layouts based on client specifications.
- Managed CRM pipeline, met with clients, conducted in-person and virtual tours, guided clients through design and build decisions, ensuring exceptional homebuilding experience.
- Coordinated project timelines and schedules with contractors and suppliers.
Design Consultant
Red Door Homes of the Carolinas
Clayton
01.2025 - Current
- Acted as the main point of contact from contract signing to construction commencement, facilitating smooth communication and project transition.
- Collaborated with Sales Consultants and clients to execute comprehensive interior and exterior design for selected house plans.
- Leads plan review and color selections meetings which outline and finalize choices and selections for the home being built.
- Works to analyze and review detailed blueprints, redline blueprints and order future blueprints to review with customers and build team.
- Processed addendums and cost changes after the initial contract.
- Delivered exceptional customer service, fostering positive client relationships and enhancing overall client experience.
Dream Home Associate
Red Door Homes of the Carolinas
Clayton
01.2024 - 01.2025
- Sales professional that works directly with Dream Home Consultants and management to build new stick built homes on existing land.
- Fostered teamwork among consultants to enhance collaboration.
- Provide a great experience for all customers desiring to build their dream home and serve as the upbeat face of the company for all walk-in traffic and existing clients.
- Facilitated client tours and managed appointment scheduling for new and returning clients.
- Managed incoming phone calls and emails for office communication.
- Compiled and updated the office's weekly traffic report.
- Handled ordering and ensured adequate supply levels for the office.
- Responsible for all office ordering and stocking of supplies and needs.
- Delivered exceptional customer experiences for clients interested in building their dream home, representing the company positively to walk-in traffic and existing clients.
Medical Office Assistant/Administration
UNC Health at Clayton
Clayton
05.2023 - 12.2023
- Collect and enter patient data into the EHR (electronic health record).
- Managed correspondence, appointments, and calendars to ensure smooth office operations.
- Assist with billing and coding tasks.
- Coordinated with insurance companies for coverage verification and pre-authorizations to facilitate patient care.
- Assisted with billing and coding tasks to support accurate and timely revenue cycle management.
- Manage incoming and outgoing correspondence, appointments and maintain calendars.
- Maintain a professional demeanor and provide excellent customer service.
- Maintained comprehensive knowledge of office policies and procedures to support effective operations.
Patient Registration Technician
CHKD-Partners in Pediatric Care
Virginia Beach
11.2021 - 01.2023
- Greeted, instructed, directed and assisted patients and visitors upon arrival to ensure smooth check-in process.
- Collected and documented accurate data using computerized systems.
- Performed patient processes including insurance verification, maintained account co-payments, referrals, authorizations, scheduling and registration to streamline patient flow.
Administrative Assistant
The Water H2ole Inc.
Virginia Beach
09.2019 - 12.2019
- Administrative Assistant to a fast paced locally owned bottled water company.
- Answered all phones and directed calls as necessary, processed all orders and deliveries, received office equipment, carried out daily cash drops and deposits, and handled all money for the office.
- Managed office correspondence and maintained organized filing systems.
- Coordinated schedules and arranged meetings for executives and team members.
- Developed and maintained databases to track project information.
Medical Receptionist
Beach Kids Pediatrics
Virginia Beach
04.2019 - 08.2019
- Medical Receptionist responsible for checking patients in and out, collecting insurance co-payments and other payments, answering phones and directing calls as necessary and assisting main medical assistant and providers with any tasks as needed in the office.
- Welcomed patients and families, ensuring a friendly atmosphere at Beach Kids Pediatrics.
- Managed appointment scheduling, optimizing daily clinic operations for patient flow.
- Collected and verified patient information, maintaining accurate medical records.
Medical Receptionist/Medical Assistant
Adirondack Internal Medicine and Pediatrics
Saranac Lake
09.2017 - 02.2019
- Checked patients in and out, handled daily batch, scheduled referrals, scheduled appointments, and collected insurance information.
- Roomed patients for Family Nurse Practitioner, obtained chief complaints and vitals, and reviewed labs and charts for upcoming visits as Medical Assistant.
- Assisted providers and nurses with patient care tasks.
- Stocked and cleaned patient rooms to maintain a hygienic environment.
Group Sales Assistant
Mirror Lake Inn
Lake Placid
01.2009 - 07.2017
- Supported fast-paced sales environment by managing administrative tasks.
- Prepared all office paperwork and correspondence.
- Prepared all office paperwork and correspondence to facilitate smooth operations.
- Managed office equipment and maintained inventory of office supplies.
- Managed incoming phone calls and emails to ensure timely responses.
- Answer phones and emails.
Front Desk Attendant
Mirror Lake Inn
Lake Placid
06.2006 - 01.2009
- Managed daily operations of Front Desk, including guest check-in and check-out.
- Managed main switchboard, directing calls to enhance communication flow.
- Answering the main switchboard and directing calls appropriately.
- Handled cash transactions accurately and daily balancing of cash drawer drops.
Education
Certificate of Practical Nursing -
North Country Community College
Saranac Lake, NY 09.2005 - 05.2007
High School Diploma -
Saranac Lake High School
Saranac LakeSkills
- Articulate speaker
- CRM Management
- Professional Phone Etiquette
- Multi-line phone proficiency
- Accurate and detailed
- Customer service focus
- Proficient in different CRM Software
- Interpersonal relations
- Work under pressure
- Addendum management
- Home design trends
- Visual design concepts
- Budget planning
- Team collaboration
- Adaptive messaging
- Customer engagement
- Detail orientation
- Material and finish selection
- Strong interpersonal skills
- Follow-up procedures
- Critical thinking
- Goal orientation
- Client relationship building
- Closing coordination
- Consumer insights
- Interpersonal relations
- Adaptability
- Client consultations
- Agreement drafting
- Presentation skills
- Client follow-up
Timeline
Dream Home Consultant
Red Door Homes
01.2026 - Current
Design Consultant
Red Door Homes of the Carolinas
01.2025 - Current
Dream Home Associate
Red Door Homes of the Carolinas
01.2024 - 01.2025
Medical Office Assistant/Administration
UNC Health at Clayton
05.2023 - 12.2023
Patient Registration Technician
CHKD-Partners in Pediatric Care
11.2021 - 01.2023
Administrative Assistant
The Water H2ole Inc.
09.2019 - 12.2019
Medical Receptionist
Beach Kids Pediatrics
04.2019 - 08.2019
Medical Receptionist/Medical Assistant
Adirondack Internal Medicine and Pediatrics
09.2017 - 02.2019
Group Sales Assistant
Mirror Lake Inn
01.2009 - 07.2017
Front Desk Attendant
Mirror Lake Inn
06.2006 - 01.2009
Certificate of Practical Nursing -
North Country Community College
09.2005 - 05.2007
High School Diploma -
Saranac Lake High School