Molly Johnson
Clinton Township,MI
Summary
Dynamic Dining Supervisor at Grace Management Group with expertise in problem-solving and interpersonal communication. Demonstrated success in improving customer relations and training staff to provide exceptional service. Skilled in managing large events while fostering a positive atmosphere, ensuring guest satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Dining Supervisor
Grace Management Group
Sterling Heights, MI
11.2023 - Current
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on dining room policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Making note of any behavioral issues, and medical emergencies for residents.
- Delivered meals to residents, whether sick or just staying in.
- Assisting my director with anything needed while I was there.
- Resolved customer complaints promptly and professionally.
Eddie V's Sales Assistant ~ Head Host
Darden Restaurant Group
Troy, MI
09.2022 - 10.2023
- Assisted with seating arrangements for large groups and special occasions.
- Answered phones promptly to record and confirm reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Assisted sales manager in booking and setting up private events
Accounts Payable Administrator
NLB Corp.
Wixom , MI
08.2021 - 08.2022
- Liaised with vendors and customers to confirm information and address client issues.
- Maintained accurate records of all accounts payable activities in the accounting system.
- Monitored loans and accounts payable to confirm payments are current.
- Prepared and updated vendor files, tax documents and insurance information.
- Prepared vendor payments via check, wire transfer or ACH payment methods.
- Formed relationships with vendors, as well as in-house departments, for a smoother execution of account issues.
Funeral Assistant and Maintenance
Pixley Funeral Homes
Rochester, MI
08.2020 - 08.2021
- Organized transportation of the body from place of death to funeral home or other destination as required.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Prepared documents necessary for cremations according to state regulations.
- Assisted funeral director in coordination of services.
- Assisted in maintaining cleanliness of the facility; swept floors, wiped surfaces.
- Ensured proper care of deceased prior to cremation or burial.
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Provided support to families during visitation hours and funeral services.
- Arranged floral offerings and lights around caskets.
- Supervised funeral processions to direct cemetery parking.
Management
Big Rock Chophouse and The Reserve
Birmingham, MI
09.2015 - 05.2020
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Managed a staff of 25 directly.
- Managed all staff on duty daily.
- Booked private events ranging from an intimate party of 2 to 300 persons.
- Monthly Inventory.
- Achieved cost-savings by developing functional solutions to problems.
- Balance the books nightly.
- Developing relationships with guests and staff to build loyalty.
Server
J. Alexander's Restaurant
West Bloomfield, MI
02.2015 - 09.2015
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cook, Baker, Reciever and Server
Mitchell's Fish Market
Rochester Hills, MI
06.2009 - 02.2015
- Supervised and trained kitchen staff on proper preparation techniques.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Received and stored food and supplies.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Finished baked goods with glazes, icings and other toppings.
- Measured out ingredients accurately to ensure consistent product quality.
- Set ovens to appropriate temperatures to preheat.
- Knowledge of kitchen was a huge asset for me as a server
Education
High School Diploma -
Arthur Hill
Saginaw, MI05-2001
Skills
- Dependable
- Poised under pressure
- Punctual
- Positive
- Problem Solver
- Interpersonal skills
- Multitasker
- Organized
- Communication skills
Timeline
Dining Supervisor
Grace Management Group
11.2023 - Current
Eddie V's Sales Assistant ~ Head Host
Darden Restaurant Group
09.2022 - 10.2023
Accounts Payable Administrator
NLB Corp.
08.2021 - 08.2022
Funeral Assistant and Maintenance
Pixley Funeral Homes
08.2020 - 08.2021
Management
Big Rock Chophouse and The Reserve
09.2015 - 05.2020
Server
J. Alexander's Restaurant
02.2015 - 09.2015
Cook, Baker, Reciever and Server
Mitchell's Fish Market
06.2009 - 02.2015
High School Diploma -
Arthur Hill