Hi, I’m
Molly Peterson
Indianapolis,IN
Summary
Skilled senior leader with over a decade of experience successfully implementing complex systems. Recently managed two shifts per day at an Amazon Sort Center. Seeking a challenging position to utilize expertise in developing innovative solutions to drive business growth and improve operational efficiency. Committed to delivering exceptional results and exceeding client expectations.
Overview
13
years of professional experience
Work History
AmazonPlainfield, IN
Operations Manager
09.2024 - Current
Job overview
- Lead a high-performing team of 6 salaried leaders, 13 Tier 3s, and up to 400 Tier 1 associates to process an average of 200,000 packages per day in a high-volume sortation center.
- Manage end-to-end shift operations with a focus on safety, efficiency, and delivering quality results for customers and stakeholders.
- Drive strategic labor planning, capacity forecasting, and resource allocation to meet and exceed hourly, daily, and weekly operational KPIs.
- Foster a culture of high performance and associate engagement through coaching, recognition, and accountability practices.
- Collaborate cross-functionally with peer Operations Managers to ensure smooth shift handoffs, drive shift-to-shift alignment, and maintain consistent site-wide execution.
- Champion site-wide initiatives as a People Pillar Leader, driving engagement, communication, and associate-focused programs.
- Selected as a Connect Team Member, representing associate voice and partnering with leadership to drive continuous improvement in workplace culture.
Touchpoint Support ServicesIndianapolis, IN
System Director - Solutions
06.2022 - 06.2024
Job overview
- Represented 2 patient transport and 6 patient observation teams as a contracted leader at Ascension Health in Indiana.
- Direct oversight of 3 salaried leaders and indirect oversight of 6 salary and over 200 frontline associates.
- Ensured client and patient satisfaction with 90% Fill Rate and 15.6 minute turnaround time.
- Restructured front-line operations, implementing enhancements and strategies, resulting in a 10% increase in fill rate, 20% improvement in RTA, and 50% reduction of ERS reports.
- Directed systems and processes to meet strategic and operational objectives of the client.
- Conducted regular visits to patients on units to ensure high-quality care.
- Increased volume across all sites by $2m.
- Client faced consultant with regular meetings ranging from operations managers to executive level presentations.
- Led internal product management initiatives for enterprise applications during time as director and continuing into subsequent role. Tasks included functional design collaboration with TeleTracking for transport applications and enhancing data analysis dashboards; improved DIAC initiative communications for ESL associates to streamline processes and increase efficiency.
Touchpoint Support ServicesIndianapolis, IN
Director - Patient Transport
12.2019 - 06.2022
Job overview
- Organized a team of 65 transporters and two managers at Ascension St. Vincent Indianapolis with a $2.5m operational budget.
- Aligned closely with over 20 departments within Ascension to cultivate successful working relationships.
- Consulting with directors and managers on process improvement and productivity management.
- Led the development and deployment of innovative solutions, boosting satisfaction scores by 30% by while reducing operational costs.
- Established a micro department of 20 associates to provide pandemic support for nursing units.
- Targeted emphasis of the impact of patient focused solutions on throughput and overall care during the COVID pandemic.
- Implemented standards to improve the program achieving record high KPIs (85 RTA10/93 RTC30).
- Assisted with the launch of new PSA program in outside market.
Sanford HealthFargo, ND
Supervisor - Patient Transport
07.2016 - 12.2019
Job overview
- Coordinated 3 transport units across multiple campuses.
- Operated a $1.5m budget with 50 frontline associates.
- Aligned with senior leadership to assist with project management and served on 4 committees to enhance patient safety and satisfaction.
- Acted as Empathy Champion, Orientation Ambassador, and Learning and Development Specialist contributing to a positive and welcoming environment for 50-100 associates bi-weekly.
- Participated in opening a 10 floor, 1-million sq ft facility, by participating in simulation training initiatives and orientation efforts.
- Implementation leader for RTLS product database for equipment management. Including daily product overview and upkeep.
Orion Food SystemsSioux Falls, SD
Franchise Business Consultant
05.2012 - 01.2017
Job overview
- Facilitated enhanced profitability for 15 Orion franchisees within the quick-service retail food market.
- Trained and supported 25+ franchise locations while serving as a liaison between corporate and individual stores, leading to a 15% increase in overall operational efficiency and franchisee satisfaction within one year.
- Consistently met with clients and conducted regular consultation and sales reviews with store owners.
- Spearheaded business development initiatives for $10m of annual volume.
- Leveraged previous experience within company to drive new business focused on the client experience and engagement with 25% increase in food sales across 15 locations.
- Operated in 3 additional roles for the company including corporate store liaison, franchise trainer, and marketing intern (2008-2009).
Education
SOUTH DAKOTA STATE UNIVERSITY
Master of Science from Communication Studies
01.2012
University Overview
- Presented research at 4 communication conferences
- Awarded Certificate of Teaching Excellence
SOUTH DAKOTA STATE UNIVERSITY
Bachelor of Arts from Advertising, Communication Studies
01.2009
Timeline
Operations Manager
Amazon
09.2024 - Current
System Director - Solutions
Touchpoint Support Services
06.2022 - 06.2024
Director - Patient Transport
Touchpoint Support Services
12.2019 - 06.2022
Supervisor - Patient Transport
Sanford Health
07.2016 - 12.2019
Franchise Business Consultant
Orion Food Systems
05.2012 - 01.2017
SOUTH DAKOTA STATE UNIVERSITY
Master of Science from Communication Studies
SOUTH DAKOTA STATE UNIVERSITY
Bachelor of Arts from Advertising, Communication Studies
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