Molly Phillips

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Verified patient insurance, demographics, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Obtained payments from patients and scanned identification and insurance cards.
• Performed various administrative tasks by filing, copying and faxing documents.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Staying home with my daughter required a lot of adapting and motivation. Easily one of the hardest "jobs" I ever had. I enjoyed it, but working with patients and creating relationships has given me so much life and a love for the medical field.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Collected payments.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.