Summary
Overview
Work History
Education
Skills
Timeline
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Molly Pursel

Bend,OR

Summary

Motivated Server/Bartender with an engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs to facilitate an enjoyable dining experiences.

Dependable Server/Bartender who is successful providing fast, high-quality customer service to guests in restaurant and bar/pub settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Talented Server who brings skills in order management, payment processing and upselling. Ability to stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.


Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server/Bartender

Sunriver Resort
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers, creating memorable experiences for guests of both the Owls Nest and Lodge Kitchen.
  • Responsible for extensive knowledge of the menus, specials, spirits and wine lists.
  • Responsible for nightly inventory of liquor and wine.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server/Bartender

Brother Jon's Public House
04.2019 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Responsible for greeting and seating customers as they entered the restaurant.
  • Provided and ensuring a positive experience for all customers in a high volume environment. This included taking detailed orders, creating cocktails and delivering the food and drinks in a timely manner.
  • Managed and stocked all orders of spirits.
  • Trained new staff.
  • Maintained a clean and COVID safe environment.

Educator

Lululemon Athletica
08.2016 - 04.2019
  • Created a positive and fulfilling guest experience for customers from when they first entered the store until they left.
  • Acquired a vast depth of knowledge concerning all Lululemon products so to best educated guests on both in store and online options.
  • Multitasked on many different levels in high volume environment to ensure smooth operating of the store.
  • Managed and restocked backroom/incoming product.
  • Became proficient in both giving and receiving peer feedback in order to achieve our Corporate goals.
  • Ran interviews and was involved in the entire on-boarding process for new staff.

Mentor, Field Instructor, Transporter

Evoke Wilderness Therapy
05.2015 - 07.2016
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Assisted mentees in developing self-confidence and positive self-image.
  • Guided groups of young people in the Wilderness, managed medications and help to create a safe environment for them to focus on recovery.

Education

Associate of Arts - Psychology

Oregon Institute of Technology
Klamath Falls, OR
04.2015

Skills

  • Strong commitment to customer service
  • Team oriented and able to work in high volume/high stress environments
  • Excellent interpersonal skills Ability to diffuse difficult situations
  • Continually have proven to provide a warm, friendly and efficient experience to guests and customers
  • Excellent work ethic and proven loyalty to employer
  • Extremely experienced in the Service Industry
  • Skilled at making specialty cocktails and presenting featured wines

Timeline

Server/Bartender

Sunriver Resort
05.2022 - Current

Server/Bartender

Brother Jon's Public House
04.2019 - 05.2022

Educator

Lululemon Athletica
08.2016 - 04.2019

Mentor, Field Instructor, Transporter

Evoke Wilderness Therapy
05.2015 - 07.2016

Associate of Arts - Psychology

Oregon Institute of Technology

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Molly Pursel