Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Molly Russell

Hand and Stone Massage and Facial
Pittsburgh,PA
1
Certification
4
years of professional experience

Dedicated Customer Service Professional experienced in client relations and product knowledge. Achieved high service standards in fast-paced environments through effective communication and problem-solving skills. Focused on enhancing client experiences by maintaining cleanliness and safety standards while contributing reliably within team settings.

Work History

Hand and Stone SA

1 Month
Hand and Stone Massage and Facial | 07.2026 - Current
  • Assisted clients in selecting appropriate services for massage and facial treatments.
  • Maintained cleanliness and organization of treatment rooms and common areas.
  • Supported therapists by preparing tools, products, and equipment for sessions.
  • Ensured compliance with safety protocols and sanitation standards.
  • Demonstrated strong communication skills when interacting with clients and team members.

Gardenia Branch SA

8 Months
The Gardenia Branch | 10.2024 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

American Eagle Cashier/Sales Associate

1 Year 5 Months
American Eagle Outfitters, Inc | 07.2022 - 12.2023
  • Assisted customers with product inquiries and provided exceptional service.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer by performing daily reconciliations.
  • Collaborated with team members to meet store sales goals consistently.
  • Organized merchandise displays to enhance customer shopping experience.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Advanced Esthetics - Esthetics

Raphael’s School of Beauty Culture | Brunswick, OH | 09.2026
  • Performed advanced esthetics services including chemical peels, dermaplaning, nanoneedling, and customized facial treatments based on individual skin concerns and goals.
  • Conducted detailed skin consultations and assessments, creating personalized treatment plans and recommending appropriate home-care regimens.
  • Provided expert education on medical-grade skincare products, active ingredients, treatment protocols, and pre/post-treatment care.
  • Delivered results-driven treatments targeting acne, hyperpigmentation, fine lines, texture, dehydration, and signs of aging.
  • Maintained strict infection control, sanitation, safety, and documentation standards while providing exceptional client care and building lasting client relationships.

No Degree - Marketing

Kent State University | Kent, OH
  • Dean's List (Second Semester // May 2025)
  • Learned various marketing techniques through multiple courses.
  • 3 semesters total of business and marketing education.
  • A lot of background on selling of products and navigating through the business side of the market.
  • Kent State Sigma Delta Tau
  • PR and Media Director
  • Posted updates, ran all social medias, did recruitment, as well as working with other organizations to create events.

No Degree - No Degree

Oakland Catholic Highschool | Pittsburgh, PA
  • Honor Roll [Freshman Year, 21' High Honors]
  • Track and Field lead (21' to 22')
  • Freshman year to April of sophomore year then finished education at Sewickley Academy.

High School Diploma

Sewickley Academy Highschool | Pittsburgh, PA | 06.2024

- Yearbook editor and chief (23' to 24')

-Co editor and chief (22' to 23')

- Cheer captain (23' to 24')

- Helped develop mini panthers 2 week long cheer camp for preschool to middle school.

-Softball lead (22' to 23')

-Inclusive eats club president

-Club to spread healthy eating habits throughout the school as well as after school activities.

-Puerto Rico International Service Trip (Feb. 23')

-3 days volunteering in Puerto Rico, getting to know their culture, also doing housework and gardening.

Skills

Customer service
Client relations
CRM expertise
Customer satisfaction
Product sales
Sales expertise
Satisfaction metrics
Retail store support
Service sales
Consultative selling
Client support
Team development

Accomplishments

  • Supervised team of 20 teammates.
  • Achieved excellence by performing over 400 services completed for advanced esthetics to successfully be in the field.
  • Have ran many groups to success and high goals.
  • Helped lead many store roles like American Eagle to reach higher sales goals.
  • Helped recruit extra girls by promoting sorority life through social media.
  • Boosted sales for many different products by product knowledge in many categories.
  • Taken many rigorous courses to strengthen my knowledge on many topics.

Certification

  • Advanced Esthetician License - 750 Hours

Timeline

Hand and Stone SA

Hand and Stone Massage and Facial
07.2026 - CurrentRead More

Gardenia Branch SA

The Gardenia Branch
10.2024 - 06.2025Read More

American Eagle Cashier/Sales Associate

American Eagle Outfitters, Inc
07.2022 - 12.2023Read More

Kent State University

No Degree from Marketing
Read More

Raphael’s School of Beauty Culture

Advanced Esthetics from Esthetics
Read More

Oakland Catholic Highschool

No Degree from No Degree
Read More

Sewickley Academy Highschool

High School Diploma
Read More
Molly Russell