Dedicated professional with strong problem-solving and communication skills. Experienced in managing high-volume calls and delivering exceptional customer support in healthcare settings.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Dickson Medical Associates
Dickson, TN
07.2024 - 02.2026
Managed high-volume inbound calls, ensuring timely responses to patient inquiries.
Facilitated appointment scheduling through electronic health record systems, optimizing patient flow.
Collaborated with healthcare providers to communicate patient needs effectively and enhance service quality.
Preschool Teacher
Walnut Street Church Of Christ Child Care
Dickson, TN
06.2022 - 02.2024
Developed engaging lesson plans to enhance children's cognitive and social skills.
Implemented age-appropriate activities fostering creativity and motor development.
Facilitated daily classroom routines ensuring a safe and nurturing environment.
Collaborated with parents to track student progress and address individual needs.