MOLLY SANBORN
Mascoma Bank
Orford,NH
10
years of professional experience
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals. Determined to succeed and learn.
Work History
Relationship Banker, Operations Manager
10 Years 1 Month- Answers customer questions and explained available services to benefit each individual.
- Achieving excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Participates in ongoing professional development opportunities to remain current in industry best practices and continually improve service.
- Responded to customer inquiries regarding new accounts and current account services.
- Observed each employee's individual strengths and help to improve areas of weakness.
- Empowered employees to take ownership of their responsibilities, accountability and improved performance outcomes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ordering supplies and cash for the branch as needed.
- Being organized with daily, weekly and monthly duties.
- Demonstrate respect, friendliness and willingness to help wherever is needed.
Education
High School Diploma
Skills
Banking operation knowledge
Cash flow management
Relationship building and management
Customer service helpfulness
ATM balancing
Teller auditing
Phone call assistance
Branch ordering and scheduling
Effective customer communication
Willingness to adapt
Foreign and domestic wires
Personal and business account openings
Accomplishments
Took part in the Junior Achievement Program
Completed the Women in Leadership class
Participates in Volunteering locally
Timeline
Relationship Banker, Operations Manager
Mascoma Bank
10.2016 - CurrentRead More
Rivendell Academy
High School Diploma
Read More