Molly Shearer
Appleton,WI
Summary
Provide exceptional customer service by assisting customers with sales transactions, rental inquires, answering questions, resolving issues, and offering information. Accurately processing both cash and electronic sales, and using point of sale systems. Handling equipment and maintaining them ensuring they are in good condition and properly maintained. Coordinated reservations and scheduled rentals, guiding customers through any questions. Maintained a clean and organized work space to enhance customer experience and safety. Worked as a team collaboratively for smooth operations and service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Samantha James
10.2024 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases and locate items.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
Marina Attendant
Green Lake Marina
06.2023 - 09.2024
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Checked tools and equipment to prevent accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Assisted customer by locating items, processing payments, and carrying out heavy items.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS systems to accurately process customer purchases.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Checked in and stocked inventory throughout facility.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Ticket and Rental Service
Nordic Mountain Ski Area
11.2021 - 03.2024
- Resolved customer disputes to maintain positive relationships.
- Handled maintenance and repair requests to keep equipment in good condition and maintain renter satisfaction.
- Placed sales calls and handled sales for incoming customer calls.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Located rentals and accessory equipment, explaining proper use and maintenance prior to placing products in customers' care.
- Processed payments for rental equipment, recreation activities, and retail sales.
Education
No Degree - Radiologic Science
Moraine Park Technical College
Fond Du Lac, WI05-2026
High School Diploma -
Berlin High School
Berlin, WI05-2024
Skills
- Cash register operation
- Customer Service
- Interpersonal skills
- Hospitality and accommodation
- Phone etiquette
- Equipment maintenance
- Point of sale systems
- Multitasking and organization
- Cleaning and sanitizing
- Sales and Transactions
- Time Management
- Technical Skills
Certification
Adult, Child, and Baby First Aid/CPR/AED
Timeline
Retail Associate
Samantha James
10.2024 - Current
Marina Attendant
Green Lake Marina
06.2023 - 09.2024
Ticket and Rental Service
Nordic Mountain Ski Area
11.2021 - 03.2024
Adult, Child, and Baby First Aid/CPR/AED
No Degree - Radiologic Science
Moraine Park Technical College
High School Diploma -
Berlin High School
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