Molly Soderlund
Minneapolis,MN
Summary
Driven and passionate professional, excelling in customer service and color customization. Demonstrates exceptional problem-solving abilities and a commitment to creating a welcoming atmosphere, ensuring guest satisfaction. Skilled in fostering teamwork and delivering results with compassion and efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist
Juut Salonspa
07.2024 - Current
- Greeted incoming visitors and guests professionally and provided a friendly, welcoming salon experience.
- Confirmed appointments, communicated with guests, and updated client records.
- Provided knowledgeable assistance to guests regarding retail products and inquiries about specific benefits and uses.
- Kept reception area clean and neat to give guests a positive first impression.
- Resolved issues aroused by guests regarding service complaints, and provided support and solutions.
Restaurant Hostess
CōV Wayzata
08.2020 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Cosmetology
Aveda Institute - Minneapolis, MN
Minneapolis, MNBiology -
Iowa State University
Ames, IAWayzata High School
Plymouth, MN2022
Skills
Warm and inviting customer service skills
Ability to create customizable color services
Drive to provide a sense of teamwork, community and support
Problem solving skills, and ability to treat guests with humility and compassion
Efficient and swift work ethic, while maintaining a personal experience for guests
Timeline
Receptionist
Juut Salonspa
07.2024 - Current
Restaurant Hostess
CōV Wayzata
08.2020 - Current
Cosmetology
Aveda Institute - Minneapolis, MN
Biology -
Iowa State University
Wayzata High School
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