Molly Sullivan
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Demonstrate strong communication skills by effectively engaging with patrons, promptly addressing their concerns, and fostering a positive atmosphere.
- Showcase self-sufficiency and adaptability by independently ensuring exceptional customer service, leading to increased repeat business.
- Collaborate seamlessly with team members to create a cohesive work environment.
- Prove adept at addressing customer concerns professionally and resolving issues promptly, contributing to high satisfaction and loyalty.
Assistant Store Manager
Free People
08.2022 - 06.2023
- Exhibited strong communication skills through regular walk-throughs, effectively addressing issues impacting store appearance and professionalism.
- Contributed to the ongoing development of a high-performing team, ensuring associates' effectiveness and achieving desired results.
- Provided valuable mentorship to new employees, ensuring their success by sharing knowledge on company policies, procedures, and best practices.
- Utilized analytical skills to review monthly sales and performance reports, supporting operational planning and strategic decision-making.
Sales Associate
Anthropologie
09.2021 - 07.2022
- Demonstrated effective communication skills by engaging members and providers in friendly, professional dialogue to actively determine their needs.
- Shared up-to-date knowledge on products, adeptly answering customer questions, and promoting sales effectively.
- Established trusting relationships with customers through personal connections, showcasing the ability to build rapport.
Sales Associate
Red Truck Bakery
10.2020 - 08.2021
- Managed inventory efficiently by receiving and displaying product shipments, ensuring optimal stock levels.
- Contributed significantly to team development by training new members in essential operations, encompassing cash register use, stock procedures, and customer services.
- Implemented successful sales improvement strategies by tracking inventories, managing stock levels, and arranging products for optimal sales.
Education
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2022
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
New York, NY05.2020
Skills
- Excel
- Microsoft PowerPoint
- Conflict Resolution
- JDA Enterprise Planning
- First Insight Certified
- Store Operations Oversight
- Performance Tracking and Evaluation
- Data Collection
- Computer Proficiency
Timeline
Barista
Starbucks
08.2023 - Current
Assistant Store Manager
Free People
08.2022 - 06.2023
Sales Associate
Anthropologie
09.2021 - 07.2022
Sales Associate
Red Truck Bakery
10.2020 - 08.2021
Bachelor of Science - Fashion Business Management
Fashion Institute of Technology
Associate of Applied Science - Fashion Business Management
Fashion Institute of Technology
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