Molly Tatom

• Checked guests' photo identification for validity and age requirements.
• Assisted medical & recreational customers in identifying methods that best fit individual needs.
• Cultivated a comfortable environment to best accommodate those experiencing physical or psychological discomfort.
• Coordinated deliveries safely throughout Eugene while utilizing GPS and state tracking systems
• Sold flower, concentrates and edibles in fast-paced environment.
• Maintained strict inventory controls for regulatory compliance across dispensary and online operations.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems
• Updated company and product info across multiple platforms daily

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd of over 200 customers per shift with quick, kind, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, ovens, and other equipment
• Prepared delicate desserts with care; organized large catering orders
• Cleaned counters, machines, utensils, and seating areas
• Completed successful daily high volume cash audits to correctly balance drawers at end of shifts

FOH SUPERVISOR

• Trained new employees, delegated daily tasks and responsibilities while leading shifts while cultivating a safe + fun team environment.
• Evolved operations to accommodate 300% sales growth in our best year. Assisted in second location build out and opening.
• Worked with publishers and local news sources to promote special events
• Prepared an array of organic + innovative desserts
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
• Crafted cocktails and designed seasonal menus collaborating with our local farms + neighboring distilleries
• Resolved customer complaints and issues offering thoughtful solutions to maintain customer satisfaction.
• Completed store opening and closing procedures and balanced tills
  

WHOLESALE ACCOUNTS REPRESENTATIVE

CATERING/ EVENTS COORDINATOR

• Coordinated delivery routes throughout Washington safely on tight timetables to satisfy customer needs
• Managing wholesale account relationships while boosting sales
• Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
• Transporting equipment + product to venues safely
• Created special ‘pop up’ experiences across various platforms and locations. Each account required a unique + personalized presentation while incorporating each client’s requests. Set up + break down of a beautiful work space quickly while adhering to varying food handling laws specific to each event. Most importantly this position required extensive client correspondence.