Molly Thornton
Marion,Iowa
Summary
Versatile and consistently autonomous employee who learns quickly. Continues to develop and assume more responsibility in every position held. Prioritizes collaborative team relationships. Creates and develops autonomous positions or learns quickly. Accepts direction but requires little. Self-starting work ethic has contributed to many successes and accomplishments.
Overview
7
7
years of professional experience
Work History
Insurance Representative
Jim Humphreys State Farm Office
Cedar Rapids, Iowa
08.2022 - Current
- Worked with 30+ contracts daily writing and servicing Life, Auto, Home, Renter's, and Personal Article Policies for clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained Life insurance license within 3 months of employment.
- Obtained Iowa Notary Public within 6 weeks of employment.
- Maintained Property and Casualty licenses.
- Established relationships and assisted existing clients with complicated insurance needs in person, over phone, in text and in email.
- Cross-sold insurance products to existing clients to reach sales targets.
Omni Agent
GEICO
North Liberty, Iowa
05.2022 - 06.2022
- 1 of 50 chosen of 40,000 nationwide for this pilot program to handle multiple department requests and processing.
- Received 60+ incoming calls per day.
- Processed underwriting, claims, service, or sales requests.
- Learned ever changing and complex excel based software systems.
Claims
GEICO
North Liberty, Iowa
07.2021 - 05.2022
- Received 60+ incoming calls per day.
- Input and verified accident data efficiently.
- Scheduled appointments for adjusters and customer repairs.
- Scheduled tows.
- Issued checks to consumers and businesses.
- Communicated with multiple departments.
- Read and interpreted coverage contracts.
- Filed documentation appropriately so multiple teams could access when needed.
Customer Service
GEICO
North Liberty, Iowa
01.2019 - 07.2021
- Received 60+ incoming calls per day.
- Handled complex billing requests and interpreted billing history.
- Addressed customer needs efficiently and effectively.
- Top 50 most returned excellent service surveys nationwide.
- Sent out policy contracts, letters, and documents to customers.
- Deescalated irate customers.
- Communicated with state motor vehicle departments where appropriate.
Sales
GEICO
North Liberty, IA
08.2018 - 01.2019
- Trained for 2 months with top tier sales trainers.
- Obtained licensure in 17 states within 3 months of hire.
- Received 30+ incoming calls per day.
- Sold and bound auto insurance contracts in accordance with state regulations and requirements.
- Met ambitious sales targets to stay competitive.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Gifted and Talented Music Teacher
Saint Francis Indian School
Saint Francis, South Dakota
11.2015 - 08.2018
- Tested individual students for program placement.
- Maintained detailed records on 424 students.
- Designed curriculum and courses.
- Reported to and worked with a team of 5 people.
- Taught general music, orchestra, 5-piece band, guitar, and music theory courses for K-12 children.
- Collaborated with Gifted and Talented team to orchestrate field trips and events for students.
- Communicated and scheduled meetings with parents.
Education
B.M. Music - Music Therapy
University of Iowa
Iowa City, IA2013
A.A - Liberal Arts (Psychology
Kirkwood Community College
Cedar Rapids, IA2010
Skills
- Notary Public - Iowa
- Administrative tasks including answering multiple
phone lines, scheduling, navigating complicated excel
based systems, billing, and processing - Analyzing insurance contracts
- Managing federal records and testing data
- Mac OS, Microsoft office, Prezi, Keynote
- Adept at managing and deescalating high stress situations
- Excels in managing multiple priorities at once
Timeline
Insurance Representative
Jim Humphreys State Farm Office
08.2022 - Current
Omni Agent
GEICO
05.2022 - 06.2022
Claims
GEICO
07.2021 - 05.2022
Customer Service
GEICO
01.2019 - 07.2021
Sales
GEICO
08.2018 - 01.2019
Gifted and Talented Music Teacher
Saint Francis Indian School
11.2015 - 08.2018
B.M. Music - Music Therapy
University of Iowa
A.A - Liberal Arts (Psychology
Kirkwood Community College
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