SHELLY HUNTER
TELE PERFORMANCE-UNITED HEALTH CARE CALL CENTER
Grambling,La
13
years of professional experience
Peer Support Specialist strive to empower individuals to achieve their hopes, dreams, and goals, and connect them with their personal recovery journey.
Work History
INSURANCE REPRESENTATIVE
- Inbound/Outbound calls to clients.
- Provided customer service in questions for billings, accounts, payments, and processing orders.
- Problem-solving
- Active listening
- Empathy
- Interpersonal skills
- Reliability
Certified Peer Support Specialist/ Rehab Aid
1 Year 3 Months- Assisted with grants
- Participated in response to crisis
- Lead the facility through processes, evaluations, and accreditation reviews.
- Conducted multiple group programs for the peers in daily operations
- Served over 32 individuals with behavioral health issues and referred them to professional licensed medical personnel
- Obtained budgets and grants to improve services and met specific needs of the individuals served
- Supported and led services for clients with menta health challenges where they are in support of recovery goals.
- Provided follow up calls with clinicians before and after appointments, community resources, group health topics, calendar of weekly events and maintain progression of client's recovery.
- Organized community forums, conferences, public speaking, and accumulated donations from different organizations for the homeless and low-income families.
Certified Peer Support Specialist/Director
9 Years 11 Months- Assisted with grants
- Paperwork and client file management
- Facilitating group presentations and projects
- Facilitated WRAP (Wellness Recovery Action Plan) groups with the peers.
- Assisted with goals to recovery for the peers
- Consulted with peers on their recovery progress, action plans, educational and financial resources
- Obtained budgets and grants to improve services and met specific needs of the individuals served.
- Participated in response to crisis
- Lead the facility through process evaluations and accreditation reviews.
- Restructed multiple group programs for the peers in daily operations
- Publication of The Ruston News Star/Delta Magazine
Education
High School Diploma
Non-completion - Psychology-Bachelor's
Online Studies
Non-completion - Psychology-Bachelor's
Online Studies
Current Psychology degree
Online Studies
Skills
Operational knowledge of computer applications.
Exceptional ability to multitask and prioritize work.
Sound ability to work independently.
Good communication skills in both oral and written forms.
Exceptional public speaking skills.
Organizing community events.
Organization of client files.
Certified/Peer Support Specialist
Director/Second Beginnings-Drop-in-Center
WRAP (Wellness Recovery Action Plan) Facilitator
Wellness Recovery Coach
LEADERSHIP
Served as head panelist for the Board of Peer Support and Mental Health Awareness
Timeline
INSURANCE REPRESENTATIVE
TELE PERFORMANCE-UNITED HEALTH CARE CALL CENTER
11.2022 - 03.2022Read More
Certified Peer Support Specialist/ Rehab Aid
Northeast Delta Human Service Authority
07.2019 - 10.2020Read More
Certified Peer Support Specialist/Director
Second Beginnings/The Extra Mile Office Non-Profit Organization
07.2009 - 06.2019Read More
National University
Current Psychology degree
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Southern New Hampshire University
Non-completion from Psychology-Bachelor's
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Ashford University
Non-completion from Psychology-Bachelor's
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SPEARSVILLE HIGH SCHOOL
High School Diploma
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