Serhang Mohammed
Murfreesboro,TN
Summary
Detail-oriented and dependable Server Technician candidate with a strong foundation in computer science, hardware troubleshooting, and technical support. Experienced in working with computer systems, electronics, and operational workflows while maintaining accuracy and reliability. Associate degree in Computer Science (President’s List) and currently pursuing a bachelor’s degree. OSHA certified, with proven time management, problem-solving, and independent work capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Sales Representative
Colonial Life
07.2025 - 01.2026
- Used CRM and computer-based systems to manage client data and enrollment records
- Troubleshot enrollment and system access issues during employee onboarding
- Followed structured processes and compliance requirements accurately
- Worked with multiple systems simultaneously while maintaining attention to detail
- Collaborated with team members and supervisors to resolve technical and workflow issues
- Developed and maintained relationships with clients to assess their insurance needs.
- Educated potential clients on various insurance products and policy options.
Driver
Uber
08.2023 - 07.2025
- Maintained strict adherence to safety, scheduling, and operational procedures
- Demonstrated reliability, time management, and independent problem-solving
- Achieved 500+ 5-star trips through professionalism and consistency
- Completed daily vehicle inspections to ensure optimal performance and safety compliance.
- Assisted in loading and unloading goods, ensuring proper handling of items.
- Adapted quickly to changing routes and schedules based on operational needs.
- Communicated effectively with dispatchers to coordinate routes and resolve issues.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivery Driver
DoorDash
05.2023 - 12.2023
- Managed multiple deliveries simultaneously using route-optimization software
- Maintained a 5-star customer rating through reliability and attention to detail
- Used mobile applications and GPS systems to ensure accurate, on-time deliveries
- Demonstrated independent problem-solving and time management under pressure
Customer Service Associate
Dolce Vita Pizza
04.2022 - 05.2023
- Operated POS systems and handled order management software
- Coordinated workflows between kitchen systems and delivery operations
- Maintained accuracy under pressure in a high-volume environment
- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health standards.
Sales Associate - Electronics Department
Walmart
11.2019 - 08.2022
- Assisted customers with electronics setup, basic troubleshooting, and product compatibility
- Performed audits and inventory tracking of mobile devices and electronics
- Worked directly with hardware, cables, accessories, and electronic equipment
- Used POS and internal systems to process transactions and manage inventory
- Followed technical procedures and store compliance standards
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Science - Computer Science
Nashville State Community College
Nashville, TN05-2025
Skills
- Computer Hardware Assembly & Troubleshooting
- Hardware Diagnostics, Testing & Debugging
- Server & Technical Equipment Handling
- Operating Systems (Windows; foundational Linux knowledge)
- C Programming Fundamentals
- User Requirements Analysis & Technical Problem Resolution
- Microsoft Excel & Microsoft Office Suite
- POS Systems & Computer-Based Applications
- Inventory Management, Stocking & Asset Tracking
- Incident Response & Issue Resolution
- Workflow & Process Adherence
- Time Management & Task Prioritization
- Scheduling & Operational Coordination
- Accuracy, Attention to Detail & Documentation
- Safety & Compliance (OSHA Certified)
- Technical Support & User Assistance
- Clear Communication & Active Listening
- Issue Explanation to Non-Technical Users
- Professional Interpersonal Skills
- Service-Oriented Problem Solving
- Team Collaboration & Cross-Functional Support
- Independent & Team-Based Work Environments
- Multitasking in Fast-Paced Settings
- Reliable, Punctual & Dependable
- Route Planning & Delivery Coordination (Uber & DoorDash)
- Mobile Application & GPS System Usage
- Order Management & Efficiency Optimization
- On-Time Delivery & SLA-Focused Execution
- Safe Driving & Operational Compliance
Certification
- Licensed Health & Accident Insurance Sales Agent - 2030
- Licensed Life Insurance Insurance Sales Agent - 2030
- OSHA certified
Languages
Kurdish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Sales Representative
Colonial Life
07.2025 - 01.2026
Driver
Uber
08.2023 - 07.2025
Delivery Driver
DoorDash
05.2023 - 12.2023
Customer Service Associate
Dolce Vita Pizza
04.2022 - 05.2023
Sales Associate - Electronics Department
Walmart
11.2019 - 08.2022
Associate of Science - Computer Science
Nashville State Community College