Summary
Overview
Work History
Education
Skills
Timeline
Generic

Molly Vanluven

Jackson

Summary

Dynamic professional with extensive experience at Flagstar, excelling in customer service and problem-solving. Proven track record in processing wire transactions and maintaining compliance. Skilled in Microsoft Office and relationship building, driving efficiency and cost savings in operations. Committed to delivering exceptional results and fostering positive client relationships.

Overview

29
29
years of professional experience

Work History

CEC Banking Support / Warehouse Lending Processor

Flagstar
Jackson
01.2019 - Current
  • CEC/Sol Ctr: Answer phones, transfer call if necessary. Assist customers with balance and transaction inquiries /disputes (including Zelle), Online Banking including reset, funds transfer, Bill Pay, and debit card issues.
  • Warehouse Lending: Process incoming wire and wire returns. Monitor email for returns and questions about returns. Pull wires from EPP. Run macros and upload pas (purchase advices) into Warehouse Pro via TPO. Identify, process, and monitor wire payments to the Warehouse Line. Run end-of-day reports in Warloc and account for “rejects” in DNA. Balance cashboxes. Maintained end-of-day packet to ensure all documents are saved in the correct place.

Administrative Assistant

Liberty Tax Service
Jackson
09.2018 - 01.2019
  • Welcomed guests and took incoming phone calls
  • Maintained scheduling and appointment calendars
  • Assisted the owner with memos and other correspondence
  • Helped maintain office organization for aesthetic appeal and easy access to supplies and information.

Administrative Assistant

Kelly Service
Jackson
07.2017 - 09.2018
  • Created documents for various organizations
  • Entered information into a computer system to maintain data quality and accuracy.

Inventory Clerk

Lamatic Inc.
Jackson
06.2016 - 07.2017
  • Coordinated periodic cycle counts to maintain inventory accuracy
  • Maintained excellent inventory organization and kept all products accessible
  • Printed pick lists and gathered parts

Valet Supervisor

ABM Industries
Jackson
09.2015 - 06.2016
  • Provided accurate documentation of vehicle checks, vehicle damage and other conditions prior to service.
  • Supervised team members to provide top service to internal and external customers.
  • Stayed informed about special events taking place at hospital or off-site locations to anticipate and schedule for increased demand for valet services.

Customer Service / Office Help

Dadant and Sons
Albion
03.2005 - 09.2008
  • Take, fill, invoice orders
  • UPS data entry
  • Branch accounting
  • Showroom display maintenance

Service Manager

Pole Barn
Jackson
02.2006 - 11.2006
  • Scheduled service appointments and obtained required customer data.
  • Monitored inventory levels, ordering necessary parts and supplies as needed.
  • Resolved escalated customer issues, working with clients to find suitable solutions and maintain positive relationships.
  • Maintained accurate records of all services performed, using software systems to track work orders and invoices.

Customer Service / Shipping Receiving

Manpower / Eaton Aeroquip
Jackson
02.2001 - 12.2001
  • Customer Service: answer phones, enter quotes and orders, proofread, create spreadsheets
  • Shipping/Receiving: Create orders for outside processing, received orders, create shippers for outbound shipments, and enter orders for another Eaton location

Materials Analyst

Edscha
Jackson
11.1998 - 12.2000
  • Maintain inventory levels at 'Just-in-Time'.
  • Review vendor balance due, follow up on vendor past due
  • Verify cumulative receipts with vendors
  • Created and fax vendor weekly releases
  • Review vendor dunnage requirements
  • Follow up on steel requirements
  • Created and maintained inbound expedite log
  • Cost analysis of inbound shipments including expedites
  • Create/maintained milkrun programs

Buyer

Condex a Taco Company
Jackson
01.1997 - 11.1998
  • Collaborated with cross-functional teams to streamline procurement processes.
  • Established long-term partnerships with preferred suppliers to secure favorable pricing structures.
  • Conducted market research to identify new suppliers that met company requirements for quality, reliability, and value.
  • Conducted supplier performance evaluations to ensure quality products and services were delivered on time.
  • Implemented cost-saving initiatives through strategic sourcing practices.
  • Monitored inventory levels and adjusted purchasing strategies accordingly.
  • Managed vendor contracts, ensuring compliance with established terms and conditions.
  • Negotiated pricing, payment terms, and delivery schedules with suppliers.
  • Prepared detailed reports highlighting procurement activities and accomplishments for management review.

Education

Business - Marketing, Computers (Microsoft Office)

Jackson Community College
Jackson, MI

Skills

  • Microsoft Office (Excel, Word, Outlook, PowerPoint)
  • DNA
  • Salesforce
  • Fiserve (EPP)
  • Dovetail
  • Industry specific software (proprietary)
  • TPO / Upload
  • Cost Savings Leader
  • Wire processing
  • Online banking support
  • Data entry accuracy
  • Inventory control
  • Team supervision
  • Effective communication
  • Inventory monitoring
  • Data entry
  • Microsoft Excel
  • Supply ordering
  • Customer service
  • Self motivation
  • Detail orientation

Timeline

CEC Banking Support / Warehouse Lending Processor

Flagstar
01.2019 - Current

Administrative Assistant

Liberty Tax Service
09.2018 - 01.2019

Administrative Assistant

Kelly Service
07.2017 - 09.2018

Inventory Clerk

Lamatic Inc.
06.2016 - 07.2017

Valet Supervisor

ABM Industries
09.2015 - 06.2016

Service Manager

Pole Barn
02.2006 - 11.2006

Customer Service / Office Help

Dadant and Sons
03.2005 - 09.2008

Customer Service / Shipping Receiving

Manpower / Eaton Aeroquip
02.2001 - 12.2001

Materials Analyst

Edscha
11.1998 - 12.2000

Buyer

Condex a Taco Company
01.1997 - 11.1998

Business - Marketing, Computers (Microsoft Office)

Jackson Community College

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Molly Vanluven