Molly Vanover
Elizabethton,TN
Summary
Detail-Oriented Security Officer experienced in maintaining safety across diverse environments including campus, retail, and corporate settings. Achieved significant reduction in theft incidents and enhanced safety for employees and visitors through proactive security measures and effective crisis intervention. Focused on delivering secure environments by leveraging strong observational skills, sound judgment, and comprehensive knowledge of security practices.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Johnson City, Tennessee
03.2025 - Current
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to deter and detect unauthorized activities.
- Responded promptly to alarms and emergencies to maintain safety protocols.
- Implemented access control measures to regulate entry into restricted areas.
- Trained new staff on security procedures and company policies for compliance.
- Utilized surveillance equipment to monitor activity and enhance security measures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to document security incidents and support loss prevention efforts.
- Responded to alarms and conducted investigations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Maintained high levels of alertness throughout shifts.
- Facilitated communication with local law enforcement and emergency services during crises to enhance response effectiveness.
Cashier
Arbys Resturant
Elizabethton, TN
03.2023 - 03.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and gift card transactions accurately and securely.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Operated cash register and processed customer transactions efficiently.
- Provided exceptional customer service to enhance guest experience at Arbys.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new cashiers on register procedures and customer interaction techniques.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and answered their questions.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
- Maintained cleanliness and organization of the dining area and cashier station.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Monitored inventory levels of supplies needed for daily operations.
- Stocked shelves with merchandise when needed.
- Discounted purchases by scanning and redeeming coupons.
- Used suggestive selling techniques to promote add-on sales.
- Collaborated with team members to ensure smooth service during peak hours.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Resolved customer complaints professionally in accordance with company policy.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Education
Elizabethton High School
Elizabethton, TNSkills
- Surveillance monitoring
- Access control
- Emergency response
- Security incident reporting
- Safety protocol enforcement
- Risk assessment
- Incident investigation
- Effective communication
- Problem solving
- Team collaboration
- Staff training
- Conflict resolution
- Electronic surveillance
- Surveillance operations
- Entrance control
- Interior and exterior patrol
- Incident reporting
- Access control management
- Emergency management
- Premises patrol
- Conflict resolution techniques
- Access badge distribution
- Security guard license
- Security systems
- Complex Problem-solving
Timeline
Security Officer
Allied Universal Security Services
03.2025 - Current
Cashier
Arbys Resturant
03.2023 - 03.2025
Elizabethton High School