Molly Werley

I clean houses and personal business. I do standard cleans, which is basic cleaning of house. Wiping down surfaces, sweeping, mopping, dusting, cleaning toilets. Deep clean is all of standard plus microwave, stove, refrigerator, windows, walls and baseboards.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Adhered to professional house cleaning checklist.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

• Monitored student behavior and implemented corrective actions.
• Monitored students during lunchtime and provided verbal cues to students to manage behavior.
• Cleaned tables, straightened chairs and swept floors between lunch periods.
• Organized cafeteria environment and serving line to provide efficient diner flow during lunch rush.
• Walked around cafeteria looking for spills and assisting students with opening food containers.
• Assisted in maintaining a clean and organized lunchroom environment through regular clean-up duties.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Kept front check out area clean and organized for efficient service.
• Collaborated with team members to achieve store sales targets and improve overall performance.
• Boosted sales by effectively promoting products and engaging with customers.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Processed payments and returns with accuracy and efficiency.
• Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
• Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
• Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
• Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
• Dusted picture frames and wall hangings with cloth.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Verified cleanliness and organization of storage areas and carts.
• Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
• Operated electronic backpack vacuums and floor sweepers.
• Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
• Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
• Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
• Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
• Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
• Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
• Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
• Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.

• Greeted customers at counter to fulfill requests and answer questions.
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Improved efficiency, organized checkout area for optimal workflow.
• Assisted in inventory management, contributing to reduction in stock discrepancies.

This was a summer job while I attended high school. I worked for 3 months, May, June and July of 1995, 1996, 1997.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.