Molly West
Fargo,ND
Summary
Client-focused professional skilled in support and document management. Fostered strong relationships and implemented effective problem-solving strategies to enhance operational efficiency. Delivered outstanding customer support, resolved complaints, and built positive interactions to drive client satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Client Service Assistant
Capstone Financial
Graton, North Dakota
08.2023 - Current
- Provided customer service to clients, demonstrating excellent communication and interpersonal skills.
- Coordinated interdepartmental communication to ensure timely resolution of customer requests.
- Utilized problem-solving skills to address and resolve customer inquiries and complaints effectively.
- Scheduled client meetings and responded to calls to address questions, while organizing supplies within the office.
- Collaborated with colleagues on projects to enhance service delivery and achieve team goals.
- Utilized different software programs to streamline work processes.
Respite Care Provider
Veridian
Grafton, North Dakota
05.2022 - Current
- Provided compassionate and empathetic care to individuals with special needs.
- Assisted clients in daily activities such as dressing, eating, hygiene care, medication administration, transportation, communication, encouraging independence.
- Executed primary caregiver instructions to ensure tailored and effective care.
- Established trust with clients through active listening and appropriate engagement.
- Provided emotional support during times of distress or crisis situations.
- Implemented behavior management strategies to improve quality of life for clients.
- Utilized problem solving skills to anticipate potential issues and address them proactively.
- Created an atmosphere conducive to learning new skills through positive reinforcement techniques.
- Organized client outings while maintaining confidential records of mobility support and progress.
- Performed light housekeeping duties to maintain a safe living environment for the client.
Runner
ABST Law Firm
Fargo, North Dakota
10.2024 - 02.2026
- Delivered paperwork and secured signatures at client locations.
- Executed file scanning and destruction to ensure compliance with data protection regulations.
- Assisted full-time staff by maintaining cleanliness and organization of office.
- Sorted and organized old files to support research for new cases.
Infant Care Provider
Fraser LTD
Fargo, North Dakota
08.2024 - 11.2024
- Administered care to dependents by changing diapers, recognizing nonverbal cues, and adhering to established schedules.
- Prepared meals and mixed bottles to ensure proper nutrition for infants.
- Monitored children's social cues to enhance engagement and interaction. and helping parents feel confident in their choice of childcare.
- Instructing children to help them learn and gain independence.
Secretary
City of Grafton
Graton, North Dakota
05.2019 - 06.2023
- Answered incoming calls promptly and professionally, routing messages.
- Greeted customers warmly upon arrival at the office; provided friendly customer service.
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
- Designed and implemented filing systems that enhanced document organization and retrieval efficiency.
- Composed professional correspondence such as letters, memos, emails.
- Managed office supplies inventory, ensuring timely ordering and availability of materials.
- Developed and maintained effective working relationships with clients, vendors, and staff.
- Scanned documents into electronic format for storage in databases or other applications.
- Reviewed and submitted expense reports for processing.
- Developed presentations and reports in PowerPoint to clearly convey information and support decision-making.
Education
Bachelor of Science - Business Finance | Pre-law
North Dakota State University
Fargo, ND, US05-2026
High School -
Grafton Public High School
Grafton, ND05-2022
Skills
- Customer Service
- Communication
- Team collaboration
- Client support
- Problem-solving
- Multitasking
- Task Prioritization
- Detail orientation
- Administrative support
- Document Management
- Microsoft Office
- Issue escalation
- Reliability
- Professionalism
- Team motivation
- Active Listening
Certification
- Certified Ordained Minister
- Heart saver CPR AED
- Valid Driver’s License
Timeline
Runner
ABST Law Firm
10.2024 - 02.2026
Infant Care Provider
Fraser LTD
08.2024 - 11.2024
Client Service Assistant
Capstone Financial
08.2023 - Current
Respite Care Provider
Veridian
05.2022 - Current
Secretary
City of Grafton
05.2019 - 06.2023
Bachelor of Science - Business Finance | Pre-law
North Dakota State University
High School -
Grafton Public High School