Holly Leeper
Hackettstown,NJ
Summary
Highly organized, detail-oriented administrative professional with over seven years of progressive responsibility in various industries, including insurance and tech. Proven record of success in developing rapport with clients and colleagues, effectively analyzing operational needs, and supporting business initiatives. Highly proficient in document preparation, workflow management, report generation, and project management. Possesses excellent written and verbal communication skills, strong problem-solving and analytical abilities, and superior time management skills. Able to multi-task, prioritize, and meet all deadlines in a fast-paced environment under minimal supervision.
Overview
10
10
years of professional experience
Work History
Client Service Assistant
GARDEN STATE LABS
2019.02 - 2023.03
- Responsible for administrative support, project management, and customer service with regard to test offerings
- Provide homeowners with information regarding testing drinking water due to NJ state regulation that requires homeowners to test water before selling their homes
- Offer residents information about testing lakes and pools for bacteria or lead
- Schedule testing appointments
- Log samples into book; scan and email samples to main lab in Hillside, NJ
- Assist clients and answer all questions in pleasant and professional manner
- Answer and direct all incoming calls to appropriate personnel.
Claims Processor
PROGRESSIVE INSURANCE
2016.01 - 2018.01
- Provided direct support and assistance to Claims Department as needed
- Performed general clerical tasks, including filing, copying, and scanning and maintaining office supply inventory
- Composed correspondence; processed incoming and outgoing mail and distributed to appropriate personnel
- Monitored and processed incoming claims, escalating issues to supervisors as needed
- Maintained compliance with company and industry regulations and policies and standards of confidentiality.
Office Assistant
ADI
2013.01 - 2015.01
- Conducted general administrative tasks, including document management, filing, and report generation
- Performed general clerical and reception tasks, including answering and directing calls, preparing files, processing, and recording data, and client service/support
- Managed workflow in order to ensure that all tasks were carried out with optimal efficiency and productivity.
Education
High School Diploma -
Morristown High School
Morristown, NJ06.1991
Skills
- Administrative Support
- Reception
- Customer Service
- Client/Vendor Relations
- Project Management
- Workflow Management
- Business Process Improvement
- Scheduling/Appointment Setting
- Organization
- Filing and Record Keeping
- Correspondence and Reports
- Communication
Technology Skills
- Microsoft Office Suite (MS Word, Excel, Outlook)
- Printers
- Copiers
- Scanners
- Fax machines
Timeline
Client Service Assistant
GARDEN STATE LABS
2019.02 - 2023.03
Claims Processor
PROGRESSIVE INSURANCE
2016.01 - 2018.01
Office Assistant
ADI
2013.01 - 2015.01
High School Diploma -
Morristown High School
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