- Experimenting with different creative mediums, like Canvas, Sculpture, and Prints, to expand skills and techniques
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Music is the center of my life, I play clarinet, piano, guitar, and most of all I am a vocalist I've sung at the Crushers stadium as well as North Ridgeville's Memorial day parade
- Lead vocalist in contemporary church band
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participate in local theater productions, enhancing my public speaking and teamwork skills
Molly Williams
Lakewood
Summary
I am a dedicated hospitality professional with strong time management and attention to detail. Known for effective communication and teamwork, contributing to an efficient, positive work environment and consistently high customer satisfaction. An emphasis on customer connection through tailored service and friendly conversation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Cleveland, OH
01.2024 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service, enhancing overall customer satisfaction and loyalty.
- Operated espresso machines and brewing equipment efficiently to maintain workflow.
- Maintained cleanliness of workstations and ensured compliance with food safety standards.
- Assisted in training new baristas on operational procedures and beverage preparation techniques.
- Collaborated with team members to optimize service speed during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Efficiently anticipated needs of customers to ensure satisfaction and connect with customer-base on a personal level.
- Learned names and orders of regular patrons as well as conversed with customers on a personal level to ensure loyalty and facilitate a welcoming and respectful environment.
Service Manager
Chipotle
Sheffield Lake, OH
10.2022 - 12.2024
- ServSafe Certified
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices in food safety and quality standards.
- Implemented inventory management procedures to reduce waste and optimize supply chain efficiency.
- Developed schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Conducted performance evaluations, identifying areas for staff development and training needs.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain a productive workflow and prevent outages.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
Sales Associate
Regal Cinemas
Sheffield Lake, OH
01.2022 - 10.2022
- Assisted customers in selecting and purchasing tickets, enhancing overall satisfaction.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Maintained cleanliness and organization of lobby and concession areas to create welcoming environment.
- Provided timely support to team members during peak hours, improving service speed.
- Educated customers on movie schedules and promotions, driving engagement with offerings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Art History
Arizona State University
Tempe, AZ05-2029
Skills
- Exceptional time management
- Team player
- Attention to detail
- Friendly and outgoing
- Focused on connection and quality service
- Decision-making
- POS systems
- Hospitality service expertise
- Conflict mediation
- Clear communication
Certification
- Servsafe Certified, Chipotle, 2023-2024
Interests
Timeline
Barista
Starbucks
01.2024 - Current
Service Manager
Chipotle
10.2022 - 12.2024
Sales Associate
Regal Cinemas
01.2022 - 10.2022
Art History
Arizona State University