MICHELE DEROCHA
Chesterfield,MI
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations.
Overview
9
9
years of professional experience
Work History
Barista
Chartwells Compass Group
Auburn Hills, MI
08.2014 - Current
- Described menu items to customers and suggested products based on stated preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Input orders into point of sale system and handled customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Housekeeper
Starlight Campground & RV Park
Mancelona, MI
05.2020 - 09.2020
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained and organized cleaning supplies stock.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Housekeeper
Starlight Campground & RV Park
Mancelona, MI
05.2021 - 09.2021
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Sorted and counted linens and organized in storage areas.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Housekeeper
Starlight Campground and RV Resort
Mancelona, MI
05.2020 - 08.2020
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
Skills
- Espresso Machine Operations
- Product Displays
- Friendly and Outgoing
- Exceptional Customer Service
- Speedy and Efficient
- Teamwork
- Focused and Detail-Oriented
- Exceptional Time Management
- Housekeeping
Custom
References available upon request.
Timeline
Housekeeper
Starlight Campground & RV Park
05.2021 - 09.2021
Housekeeper
Starlight Campground & RV Park
05.2020 - 09.2020
Housekeeper
Starlight Campground and RV Resort
05.2020 - 08.2020
Barista
Chartwells Compass Group
08.2014 - Current
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