Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

MOLLY HEYER

Estero,FL

Summary

Dynamic and adaptable professional with extensive experience in customer service at Heavenly Shakes. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in cash handling and maintaining hygiene standards, consistently contributing to a positive team environment and ensuring smooth operations during peak hours.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ice Cream Server

Heavenly Shakes
Bonita Springs, FL
12.2019 - 03.2020
  • Prepared and served floats, milkshakes, banana splits, smoothies, and cones.
  • Maintained cleanliness inside and outside of the shop, including dining areas and restrooms.
  • Handled customer transactions and provided warm, engaging service in a two-person team environment.

Dishwasher & Hostess

IHOP
Bonita Springs, FL
06.2021 - 08.2021
  • Maintained cleanliness in kitchen and dining areas, including restrooms and front-facing windows.
  • As hostess, seated guests, answered phones, took orders, and handled take-out packaging.
  • Managed register duties, including processing payments and tip handling for servers.
  • Assisted servers and kitchen staff during peak hours to ensure smooth operations.

Cashier & Instacart Shopper

The Fresh Market
Bonita Springs, FL
05.2022 - 03.2024
  • Processed transactions using cash, cards, and gift cards; provided friendly and efficient checkout experiences.
  • Supported all departments including floral, bakery, deli, meat, and coffee sections as needed.
  • Cleaned bathrooms, break rooms, and maintained front-of-store hygiene.
  • Promoted to Instacart Shopper, responsible for managing online orders and coordinating fast fulfillment.
  • Communicated with customers in real-time to resolve order issues and make alternative product suggestions.
  • Organized and decorated store for holidays and special events.

Education

High School Diploma -

Estero High School
Estero, FL
05-2023

Bachelor of Science - Computer Information Systems

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Customer service
  • Communication
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Retail experience
  • Food service experience
  • Problem solving
  • Team collaboration
  • Basic Python coding
  • Tech-savvy
  • Adaptability
  • Fast-paced environments
  • Observational understanding of non-English speakers
  • Cash handling
  • Hygiene standards
  • Communication skills
  • Stock replenishment
  • Adaptability and flexibility
  • Inventory assessment
  • Creative thinking
  • Store opening and closing
  • Checkout processing

Certification

  • Microsoft Word, Excel, and PowerPoint – Coursera

Affiliations

  • Python Coding Fundamentals – Introductory Course

References

References available upon request.

Timeline

Cashier & Instacart Shopper

The Fresh Market
05.2022 - 03.2024

Dishwasher & Hostess

IHOP
06.2021 - 08.2021

Ice Cream Server

Heavenly Shakes
12.2019 - 03.2020

High School Diploma -

Estero High School

Bachelor of Science - Computer Information Systems

Florida SouthWestern State College

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