Molly M Spencer

►Led the planning and development of a multi-phase concept model to implement integrative medical care-providers into the current OBGYN care teams.
►Captured key patient trends using regional market research via Qualtrics survey tools and SG2 analytics.
►Created a best-fit strategic plan by aligning essential stakeholder insights and ecosystem forces identified through stakeholder interviews with providers, nursing personnel, department managers, human resources, and affiliate clinics.

► Drove tracking and reporting process improvements for Installation & Billing department guided by department-wide stakeholder interviews and KPI assessments.

►Developed a new on-boarding process for analysts in alignment with department-specific skills and the Project Management Book of Knowledge.
► Enhanced communications between multiple teams (operation governance, IT, and vendors management) resulting in accelerated results and collaboration.

►Led employee development for a new department through assisting in the hiring and training of over 40 labor-pool employees in six months.
►Designed labor shift structures in alignment with various clinical hours of operation.
►Established materials management processes to best meet employee needs, patient needs, and cost saving measures.
►Improved communications and staffing management through implementation of ShiftWizard (scheduling and communications platform) into three hospital departments involving over 400 employees.

►Managed the design, construction, and operation of the community’s initial drive-thru Covid collection site through close collaboration with Engineering, Facilities, Marketing, IT, Laboratory, Pathology, and Quality Control departments.
►Led a core team of 15 specimen collectors and extended team of 50 flex staff employees from OT, PT, RT, and nursing departments. Implemented daily updates and frequent policy changes.
►Established shifts, job duties, and workflows providing efficient, safe, and accurate specimen collection. Used analytics to anticipate patient trends and drive workflow changes in collaboration with the project director.
►Developed a training curriculum for Covid specimen-collection resulting in accurate sampling and test results, well-met staffing needs, and consistent patient care. Worked closely with the Education Department to establish compliant policies and procedures.

►Led workflow changes resulting in enhanced supply ordering, materials management, and shift-change communications.
►Owned preceptor program and training curriculum development resulting in consistent, cohesive, and high performing teams.
►Performed annual competency reviews and led policy updates in support of delivering best up-to-date care.
►Guided department growth via the hiring of phlebotomists, lab coordinators, and department supervisors.
►Delivered excellent patient care during venipunctures, therapeutic phlebotomies, drug and alcohol screenings, and POC testing to a variety of patient populations.