MOLLY RANDALL
Hillsboro,OR
Summary
Hard working Manufacturing Equipment Technician with 3+ years of semiconductor experience and highly developed skills in copper electroplating/ back end metals. Sound knowledge with wafer production including operations, process, training and persistent on owning personal training to grow equipment and operations knowledge. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always has a safety first/ quality mindset and holds other team members to the same.
Overview
5
5
years of professional experience
Work History
Manufacturing Equipment Technician
Intel
08.2021 - Current
- Assisted engineers in developing and testing prototypes and products.
- Prepared reports and technical documentation of day-to-day production processes.
- Demonstrates leadership skills and effective communication skills necessary to work with all levels of management and staff.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Evaluated facilities equipment and interpreted data.
- Used operational manuals and maintenance records to gain troubleshooting insight for complex issues.
- Complied with company policies, safety requirements and best practices to protect people, equipment and operations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Property Damage Appaisers
04.2019 - 03.2022
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls calls/ emails on a constant basis through out the working day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers with setting appointments.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Technician
Kelly Services
10.2020 - 02.2021
- Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.
- Implemented, configured and optimized safety standards protecting semiconductor personnel.
- Utilize control mechanisms or hands-on procedures to operate machines.
- Read manuals and manufacturer instructions to effectively install and troubleshoot devices.
- Maintained quality assurance and customer satisfaction objectives.
- Kept work consistently compliant with 5S standards.
- Developed corrective action plans and prevention strategies to improve product reliability.
Education
High School Diploma -
Primavera Online Academy
Chandler, AZ03.2020
Skills
- Quick learner
- Diagnosis and Troubleshooting
- Workflow Coordination
- Creative problem solving
- Good listening skills
- Data entry
- Computer and MS Office proficiency
- Clean room experience
- Clean safety record with no errors
- Zero quality incidents while handling semiconductor product
- Manufacturing experience, handles tools, stockers, foups/semiconductor products
- Lockout and Tagout Procedures
- Succeeds in a fast paced work environment
- Training Junior Technicians and Engineers
- Productivity Improvements
Routine Inspections
Accomplishments
- Major projects include advanced knowledge on operations and basic maintenance, troubleshooting, and recoveries on tools.
- Maintained a safe work environment and coached those around me to make sure everyone is protected properly.
- Obtained numerous certifications including: L1 Operations, L2 Quality Buddy, L2 Peer Trainer, L1 Equipment, and L2 Equipment (80% complete).
- Completed LAM equipment and operations training classes.
Timeline
Manufacturing Equipment Technician
Intel
08.2021 - Current
Technician
Kelly Services
10.2020 - 02.2021
Customer Service Representative
Property Damage Appaisers
04.2019 - 03.2022
High School Diploma -
Primavera Online Academy