Molly Tilden Rousey
Atkinson,NC
Summary
Talented professional with excellent skills in customer service, office management and administrative support. Remains tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Manager
Rooks Farm Service Grain Elevator
Burgaw , NC
08.2021 - Current
- Managed files and records for customers and adhered to safety procedures to prevent breaches and data misuse.
- Supported coworkers through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Performed billing, collection and reporting functions for office generating over $2 million annually.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Shift Supervisor
Starbucks
Leland , NC
02.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Director
Feast Down East Food Hub
Burgaw , NC
08.2013 - 07.2017
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Provided documentation of processes to comply with regulations and company policies.
- Developed impactful and strategic partnerships with clients to drive business development.
- Analyzed business needs while soliciting customer feedback for process improvements.
- Made recommendations for changes in funding process and policies based on data and judgment.
- Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Education
Some College (No Degree) - Art
University of North Carolina At Charlotte
Charlotte, NCSkills
- Team Management
- Personnel Activity Coordination
- Oral and Writing Communication
- Staff Training
- Innovation and Creativity
Affiliations
North Carolina Blueberry Festival Volunteer
Certification
- ServSafe Food Handler Certification - 2020
- FDA Acidified Foods Better Process Certification - 2010
Timeline
Front Office Manager
Rooks Farm Service Grain Elevator
08.2021 - Current
Shift Supervisor
Starbucks
02.2020 - Current
Director
Feast Down East Food Hub
08.2013 - 07.2017
Some College (No Degree) - Art
University of North Carolina At Charlotte
- ServSafe Food Handler Certification - 2020
- FDA Acidified Foods Better Process Certification - 2010
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