MOM LEVEILLE
Rhome,TX
Summary
Strategic payments operations executive leading second-shift wholesale processing, workforce planning, and capacity management for large teams. Directs managers and frontline staff to meet service, quality, productivity, and risk standards while resolving complex issues and advancing operational priorities.
Overview
14
14
years of professional experience
Work History
Vice President, Transactions Manager III Wholesale Payments Operations
JPMorgan Chase & Co.
Fort Worth, TX
10.2022 - Current
- Lead second-shift Wholesale Payments operations, directing four operations managers and more than 50 frontline professionals responsible for time-sensitive transaction processing and client service.
- Oversaw multi-layer teams to ensure consistent service delivery, quality standards, productivity benchmarks, and effective risk management.
- Drove workforce planning and capacity management initiatives to optimize resource utilization while fulfilling service commitments.
- Partner with business, risk, technology, and operations stakeholders to resolve complex issues, improve client outcomes, and advance strategic priorities.
- Coached frontline managers to enhance accountability, engagement, and continuous improvement initiatives across the organization.
- Ensure adherence to firm policies, operational controls, and regulatory requirements while reinforcing disciplined risk management.
- Lead performance assessments, succession planning, and leadership development to strengthen organizational capability / and talent pipelines.
- Foster an inclusive, collaborative environment aligned with JPMorgan Chase Core Business Principles.
Associate, Transactions Manager I, Wholesale Payments Operations
JPMorgan Chase & Co.
Brooklyn, NY
11.2018 - 10.2022
- Managed teams of 15 to 20 operations professionals supporting high-volume payment processing and client service functions.
- Directed daily operations to achieve service-level agreements, productivity goals, and quality standards.
- Improved team productivity and equipment utilization through workflow optimization, performance management, and operational discipline.
- Cultivated partnerships with leaders and business stakeholders to align client requirements and address operational challenges.
- Facilitated process improvements that increased efficiency, elevated quality, and ensured consistent service delivery.
- Designed and implemented coaching and development programs that enhanced employee performance and prepared them for expanded responsibilities.
- Expanded cross-training and workforce flexibility across multiple functions to improve operational resilience.
- Supported firmwide engagement and inclusion through Autism at Work, Volunteer Leadership Group, and operational governance committees.
Operations Manager, Cash Vault Services
GardaWorld
Long Island City, NY
07.2015 - 11.2018
- Managed staffing, recruiting, onboarding, training, and performance management for over 30 associates in high-volume cash vault services.
- Led daily operations for more than 30 associates supporting cash vault services for major financial institution clients.
- Balanced productivity and compliance while ensuring timely delivery of services to meet client commitments and production deadlines.
- Implemented process improvements that streamlined workflows and strengthened operational effectiveness.
- Ensured adherence to company policies and security requirements, maintaining operational controls within cash vault services.
Check Image Team Lead, Cash Vault Services
Gardaworld
Long Island City, NY
03.2013 - 07.2015
- Achieved quality and production targets consistently in time-sensitive processing environments through effective team coordination.
- Improved accuracy and productivity through coaching, performance monitoring, and operational standardization.
- Supervised image processing operations for high-volume deposits, ensuring accurate capture, correction, balancing, and quality assurance.
Skills
- Payment processing operations
- Wholesale payment processing
- Payment transaction processing
- Operational compliance
- Resource capacity planning
- Client relationship management
- Team development
CORE LEADERSHIP COMPETENCIES
- Operations Leadership
- Manager-of-Managers Leadership
- Workforce Planning & Capacity Management
- Payments & Transaction Operations
- Productivity & Utilization Optimization
- Risk Management & Controls
- Client Service Delivery
- Process Improvement & Change Management
- Talent Development & Succession Planning
- Performance Management
- Stakeholder Engagement
- Regulatory & Compliance Excellence
- Operational Resiliency
- Cross-Functional Collaboration
- Strategic Execution
Timeline
Vice President, Transactions Manager III Wholesale Payments Operations
JPMorgan Chase & Co.
10.2022 - Current
Associate, Transactions Manager I, Wholesale Payments Operations
JPMorgan Chase & Co.
11.2018 - 10.2022
Operations Manager, Cash Vault Services
GardaWorld
07.2015 - 11.2018
Check Image Team Lead, Cash Vault Services
Gardaworld
03.2013 - 07.2015