BHAGAWATI K. GHIMIRE
Euless,TX
Summary
Detail-oriented banking operations professional with extensive experience in processing high-volume transactions and coordinating workflows. Focus on maintaining accuracy, meeting service level agreements, and resolving client inquiries efficiently to enhance customer satisfaction.
Overview
21
21
years of professional experience
Work History
Transactions Specialist IV / Operations Specialist III
JPMorgan Chase
Dallas-Fort Worth, USA
01.2014 - Current
- Process high-volume paper-based payments, invoices, checks, and client documents with precision and efficiency, supporting accounts receivable and back-end processing updates.
- Coordinate daily workflow, prioritize inventory, and ensure work is completed according to departmental policies, procedures, and service level agreements.
- Perform document review, quality checks, special handling, labeling, and exception research to maintain high-quality standards and reduce processing errors.
- Collaborated with operations teams and client service partners to research inquiries, resolve customer issues, and communicate updates effectively.
- Trained and guided team members while managing manual department workflow during supervisor absences.
- Audited incoming shipments and card requisitions, prepared mail and PO box items for scanning, and operated scanning equipment to ensure timely production.
- Use Microsoft Word, Excel, Outlook, and internal tools to track production numbers, report discrepancies, and support process improvement.
Senior Operator
JPMorgan Chase
Dallas-Fort Worth, USA
01.2009 - 12.2013
- Executed daily mail, document, and transaction processing in fast-paced operations environment, ensuring adherence to accuracy, turnaround, and quality standards.
- Managed special requests and researched client items while maintaining proper routing, labeling, and processing controls to enhance operational effectiveness.
- Operated complex financial systems ensuring accurate data processing.
- Monitored transactions for compliance with regulatory standards.
- Collaborated with teams to streamline operational workflows and improve efficiency.
Operator
JPMorgan Chase
Dallas-Fort Worth, USA
02.2005 - 12.2008
- Executed mail extraction, sorting, and scanning preparation to support production tasks.
- Operated banking equipment to process transactions efficiently and accurately.
- Maintained compliance with regulations and internal policies during daily operations.
- Collaborated with team members to streamline workflows and enhance service delivery.
Education
Nursing Diploma -
Sagarmatha Technical Institute
NepalHigh School Diploma -
Adarsha Madhyamik
NepalSkills
- Transaction processing
- Lockbox operations
- Invoice processing
- Audit compliance
- Document review
- SLA management
- Data reporting
- Workflow coordination
- Client and customer service
- Issue resolution
- Team training and support
- Microsoft Excel expertise
- Microsoft Word proficiency
- Microsoft Outlook skills
Timeline
Transactions Specialist IV / Operations Specialist III
JPMorgan Chase
01.2014 - Current
Senior Operator
JPMorgan Chase
01.2009 - 12.2013
Operator
JPMorgan Chase
02.2005 - 12.2008
Nursing Diploma -
Sagarmatha Technical Institute
High School Diploma -
Adarsha Madhyamik