Momina Zubair
Man,Greater Manchester
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Warren James Jewellers
11.2022 - 12.2022
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Described products to customers and how best to care for merchandise.
Optical Assistant
Specsavers
09.2021 - 04.2022
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Hotel Front Desk Receptionist
Holiday Inn
02.2020 - 03.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Developed and maintained positive relationships with guests for satisfaction.
Education
BTEC Extended Diploma - Business Administration
WRHS Sixth Form
Manchester05.2022
BTEC L3 Certificate - IT
WRHS Sixth Form
Manchester05.2022
Skills
- Providing Feedback
- Legal Standards
- Complex Product Knowledge
- Organizational Systems
- Data Communications
- Merchandise Orders and Exchanges
Timeline
Customer Service Assistant
Warren James Jewellers
11.2022 - 12.2022
Optical Assistant
Specsavers
09.2021 - 04.2022
Hotel Front Desk Receptionist
Holiday Inn
02.2020 - 03.2020
BTEC Extended Diploma - Business Administration
WRHS Sixth Form
BTEC L3 Certificate - IT
WRHS Sixth Form
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