Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MOMO MASSAQUOI

Germantown,MD

Summary

Proven IT Specialist with a track record of enhancing system efficiency and user satisfaction at DLA. Skilled in IT Troubleshooting and offering exceptional technical support, I improved network performance and security. My collaborative approach and problem-solving skills led to significant project successes, demonstrating adaptability and a commitment to excellence. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Specialist

DLA
08.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.

System Analyst

JTF Business Systems
01.2016 - 07.2022
  • Collaborated with cross-functional teams to develop system solutions tailored to business needs.
  • Provided technical support for end-users, resolving issues promptly and effectively.
  • Enhanced user experience through the implementation of interface updates and usability improvements.
  • Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.

Field Engineer

Xerox
02.2005 - 05.2016
  • Monitored construction methods and installations, inspection and testing processes.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Conducted thorough site assessments to identify potential hazards, ensuring a safe working environment for all personnel involved in field operations.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
  • Identified major issues that could arise and provided solutions for these problems.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.

Education

Bachelor of Science - Information Technology

University of The District of Columbia
Washington, DC
01.2027

Skills

  • IT Troubleshooting
  • IT Documentation
  • Information Security
  • Troubleshooting
  • Software Implementation
  • Software Installation
  • Network configuration
  • Technical issues analysis
  • LAN/WAN
  • Technical Support
  • Hardware upgrades
  • Hardware Configuration

Certification

  • A+, Securit+CE, Network+, CYSA, CSAP, Server+

Timeline

IT Specialist

DLA
08.2022 - Current

System Analyst

JTF Business Systems
01.2016 - 07.2022

Field Engineer

Xerox
02.2005 - 05.2016

Bachelor of Science - Information Technology

University of The District of Columbia

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MOMO MASSAQUOI