Melissa Ormsby
Phoenix,AZ
Summary
Detail-oriented Healthcare Administrative professional with 18 years of experience specializing in medical records management, regulatory compliance, and documentation accuracy. Proven expertise in maintaining secure, accurate health records and streamlining electronic health record (EHR) processes in fast-paced healthcare settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Abrazo Scottsdale Campus
2022.10 - Current
- Ensured accurate and timely entry of patient progress data into Electronic Health Records (EHR) systems, contributing to streamlined clinical workflows and compliance with health documentation standards.
- Streamlined clinical monitoring and reporting processes, improving patient care quality.
- Accurately obtained and communicated vital signs data for all patients.
Patient Care Monitor
Honor Health
2020.03 - 2021.11
- Implemented refined patient monitoring protocol by increasing frequency of vital sign checks for high-risk patients and updating incident reporting form to include root cause analysis
- Delivered exceptional patient care by ensuring comfort and adherence to state safety regulations, contributing to improvement in patient satisfaction surveys
- Conducted comprehensive clinical monitoring and promptly reported patient condition changes, leading to improved response times and patient outcomes.
Credentialing Support
St. Luke's Medical Center
2019.03 - 2020.03
- Managed transition of medical records from paper to electronic formats, ensuring all health data was accurately entered into EHR system.
- Maintained medical records databases, ensuring compliance with Federal and State regulations and achieving audit success.
- Performed regulatory verification for all licensing, training, and certifications of medical staff.
Telecare Client Support
Health Dialog
2015.09 - 2019.02
- Maintained and updated patient records in Electronic Health Record (EHR) system, ensuring data integrity and compliance with HIPAA regulations.
- Led quality assurance efforts to improve record accuracy.
Medical Practice Secretary/Care Management Assistant
Mayo Clinic
2014.04 - 2015.09
- Collaborated daily with RN Case Manager and Social Workers to document policies and update patient records accurately.
- Managed hospital discharge referrals, insurance requests, and coordinated with supply vendors.
- Scheduled and coordinated appointments, and monitored appointment schedules effectively.
Patient Care Assistant/Surgery/Telemetry
Paradise Valley Hospital
2005.07 - 2014.01
- Integral in daily surgical and telemetry patient care, including chart reviews, transition planning, oversight, and notification
- Provided effective communication, concierge service, and ongoing liaison support for new patients, patients moving to new clinics, or established patients calling before their appointments
- Monitored and reported patient vitals and nutritional plans, performing administrative and office support tasks as needed.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ05.2011
Skills
- Medical Records Management
- EHR Systems
- HIPAA Compliance
- Documentation Accuracy
- Data Auditing and Quality Control
- Record Retention Policies
- Microsoft Office 365
- Problem-Solving
- Verbal/Written Communication
- Multi-tasking
- Collaboration
- Detail-oriented
- Teamwork
- Adaptability
Certification
Basic Life Support (BLS)
Timeline
Patient Care Assistant
Abrazo Scottsdale Campus
2022.10 - Current
Patient Care Monitor
Honor Health
2020.03 - 2021.11
Credentialing Support
St. Luke's Medical Center
2019.03 - 2020.03
Telecare Client Support
Health Dialog
2015.09 - 2019.02
Medical Practice Secretary/Care Management Assistant
Mayo Clinic
2014.04 - 2015.09
Patient Care Assistant/Surgery/Telemetry
Paradise Valley Hospital
2005.07 - 2014.01
Bachelor of Science - Healthcare Administration
Grand Canyon University
Basic Life Support (BLS)
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