Mona Farran
Burlington,IA
Summary
. Patient-oriented Phlebotomist offering 24 years of experience in laboratory and clinical settings. Technically proficient in key phlebotomy techniques, universal precautions and sterilization protocols. Team-oriented and skilled in training students and new hires on policies and procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Phlebotomist
Family Medicine Mercy
Burlington, IA
06.2016 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Maintained accurate records of collected specimens and test results.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Medical Assistant
Burlington Area Family Practice Center
Burlington, IA
01.2000 - 06.2015
- Hired as a Medical Assistant and worked in the lab
- Lab Assistant/Phlebotomist
- Weekend clinic-Receptionist/Medical Records
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Verified collection orders and communicated discrepancies to nurses.
- Conducted various blood tests and updated results into paper and electronic charts.
- Interacted with patients to gather and record data prior to blood draws.
- Used heel and finger stick methods to obtain blood from capillaries.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Monitored Patients Vitals if they passed out
Medical Assistant
Planned Parenthood
Burlington, IA
11.1999 - 12.1999
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Positioned patients properly during examination or treatment for comfort and safety.
Education
Associate of Arts - Medical Assistant
Southeastern Community College
West Burlington, IA12-1999
High School Diploma -
Burlington Community High School
Burlington, IA06-1995
Skills
- Sample And Specimen Collection
- Data Entry
- Specimen Preparation
- Venipuncture And Capillary Puncture
- Paperwork Processing
- Patient Confidentiality
- Quality Control
- Training Proficiency
- POC testing
- Blood Collection
References
References available upon request.
Timeline
Phlebotomist
Family Medicine Mercy
06.2016 - Current
Medical Assistant
Burlington Area Family Practice Center
01.2000 - 06.2015
Medical Assistant
Planned Parenthood
11.1999 - 12.1999
Associate of Arts - Medical Assistant
Southeastern Community College
High School Diploma -
Burlington Community High School